Goodwill - Unappropriate the way they acted towards me

Today in Saint Augustine, Florida I went to Goodwill and they accused me of taking things out of customers shopping carts. Their names are Jane and Trish..

She got very loud with me when I asked for the store manager. I am very unprofessional and I just walked out. she got very loud with me and interrupted me when I was talking and told me just to stop it. I have never been so disrespected in front of other customers.

I thought it was their policy not to get involved.. another customer complained about me because he is a reseller and he doesnt like me. They told me it was an employee, but Im not that stupid but very unprofessional. I will not be shopping in your store ever again especially when other people in there were fighting and cussing and causing a disorderly conduct and nothing was done to them and both of these females are targeting me because I have been threatened in that place and cussed at and I have told both of these females that and they dont do nothing for me and said we cant get involved but theyre getting involved in approaching me saying are you taking things out of customers cart which that is bogus its the other guy that resales and they give him all the stuff for his hand especially when your own employees complain about these two people managers first of all I have been shopping for yall for four or five years and I have never stole nothing or acted inappropriately or put my hands in other customers carts and I have not gotten into it with nobody because people want something to sale on eBay.

especially when I was called a retard and threatened by other customers and I went to both of these two people and they did nothing but they wanna falsely accuse me of shopping in other peoples carts when its on camera. very unprofessional in talking to your customer that way when you dont do nothing when a customer is being threatened and calling a retard they need to de-escalate and just ask once not keep on going and going very unprofessional. You will not be getting no money from me whatsoever, I will not be shopping with yall no more. In other situations, there has been two resellers Ive gotten into a yelling and cussing and they had to get a manager to come out and break it up.

Theyre still allowed to come in and shop without being harassed, but if the cops were called, that would be disorderly conduct I have never acted like that and I always have paid for everything. ive been checking out with my items and other employees there would say I thought you got banned and I said no not not that Im aware of and then other employees that say youre taking all the good stuff consistently harass, me I just go in there to shop and I wanna go get out. I dont talk to nobody unless they talk to me very unprofessional on the management part for not addressing store issues for only being bias to one party and not dressing situations and incidents that happened in the store. Just because I called the police to advocate for myself because the management there wont not unless they like you and for a reason for that calling the police, I had people threatening me and calling me a retard consistently over and over and I went to management and they told me just to ignore it, but they wanna falsely accuse me of shopping out of taking stuff out of another customers cart when thats completely bogus because its all on camera which they know this theyre trying to make me feel uncomfortable because they dont want me shopping in there no more.

it should be told that if anybody has a problem in there they can go to management and management will look into it not to play the favorites. Whats going on? Is other resellers are fighting and going and cussing in there and taking things out of my hands, and I am completely ignoring them that these other two people they have had are fighting over things and none of that is being addressed. prior to reading your code of conduct youre supposed to provide a safe and accommodating shopping environment.

That means the management needs to get involved when somethings happening in the store so it can properly get addressed to the manager of the store and not to have your favorites very very hostile and unprofessional. I will not be shopping there anymore. Im tired of getting harassed by management asking me. Hey I am single.

You can go out with me when I dont even address the issues that I had to call the police, but they which they accuse me of taking other things out of customers carts. just shopping in there your employees your regular employees are not happy and theyre complaining when the things are happening in your store multiple times management needs to know and investigate especially when the customer is complaining. They need to address the issue further up instead of quit playing the the favorite game because neither one of these ladies helped me when I was being threatened. They told me just to ignore it, but they wanna accuse me of taking things out of customers carts.

What is going on in there is that you have a lot of resellers and they dont get along with each other they fight cussing and yell. management is only picking things to address and theyre not addressing the whole picture as a company. You have to know whats going on with your company and address it to his store manager so your store manager can address it with corporate. this other reseller, Rob, hes trying to get me banned from the store falsely accusing me taking things out of his cart which I had two witnesses that said to them both that I got that off the shelf after he came back and put it back its all about competition reseller is wanting to grab stuff push you trying to get you in trouble so you will get banned from the store.

I dont see you actually what Im doing wrong I have never yelled or grabbed anything out of peoples hands and get aggressive with people. I think theyre really not running the store very efficiently because they need to be aware of whats happening in their store so they can probably get addressed if people are acting that way then they need to get banned so when you have a situation youre not supposed to play favorites and dont do nothing to this person thats been fighting yelling and cussing have had other resellers grab stuff on my hands. I just walk away then. I have no problems shopping anywhere else.

All I simply ask for is not to be harassed and to have a good shopping environment where I dont have to look over my back prior to this visit. I will give you a rating of F. Very poor service and very aggressive. You never argue with your customers in front of other customers and cause a scene, you need to be more transparent to whats going on in your store and not picking what to address and what not to address very poor.

I have never been treated like this in my whole life. The main thing, but this is resellers, getting into with other resellers and they dont like other people shopping in there because they believe that its all theirs. you will have other resellers stay right outside the doors and wait for stuff then jump in there and grab it all and will come back and leave 4 to 5 times a day. Nothings being said to them I thought there was no public laundering in the store Im still very upset.

I dont know what I have ever done wrong. Ive always paid for everything and been very professional. I do not act like these other people do as a store you need to address situations to pop up not to pick certain situations to investigate in others you let slide by. The both of these ladies.

Told me that another customer complained that I had a friend close by when the reseller Rob was talking to Trish, and he complained that I took something out of his cart which was not true if you wouldnt review the cameras, you would see him walking back and putting that back on the shelf I have never been done this way at all very upset with Goodwill. I will not be shopping with yall anymore at all theres plenty of other areas and thrift stores to shop at the both of the employees lying to me and he complained on me taking something out of his cart that is very wrong to falsely accuse somebody of doing that when it when he put the stuff back on the shelf and especially this guy has shoplifted more that wants and got banned from other places. So I would encourage you to review the cameras and he would hear them lying to me that it was employee.

It was a customer trying to get me in trouble for no reason at all hes always asking me. What is my sellers name over and over again.