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1.5

I had an extremely bad experience at the drop off center at 1635 W Michigan St. Indianapolis, IN.

It was the donation site closest to my location. I called prior to driving there and asked if they took donations at that location, I had an old desk in good condition, bags of clothing, old shovels, an old chainsaw that worked, older tools... the usual stuff you would bring to a Goodwill store. When I called I was told they were not a store but yes they took donations.

We drove up and were treated so rudely....almost with contempt. The employee said I'm going to tell you right now if we can't sell it I'm not taking it. He wiped his finger across the dust in the desk, then wiped his hands off in disgust and said no, they would not take the items and walked off. I called another location, the Goodwill store at Fountain Square in Indianapolis, and told them what I had, they said yes they would take our items.

We went directly to that stores donation center. They were courteous and friendly and took every item we had...I am confused and disturbed by the treatment we received at the W Michigan St location.

Reason of review: Poor customer service.

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Guest

The way you were treated I'd say its time to find another store other than Goodwill for your donations.

Guest
reply icon Replying to comment of Guest-1472235

Indeed! Some of the other faith-based organizations like Salvation Army and St. Vincent DePaul are happy to receive items and they do lots of good for people!

Guest
reply icon Replying to comment of Guest-1678766

Or just place the items out in your yard and put up a sign saying that everything is free, and watch the joy on everyone's face as they happily look through the items and take them away. Better to just give it all away for free instead of letting Goodwill profit off of it.

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