Carole Q Xvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Mohave, Arizona

Comment about pricing

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I have been supporting Goodwill for 40 years, at first it was because I loved sifting thru everything and discovering treasures which constitutes a substantial collection Ill unique clothing as well as decorative and functional items for my home. I brought countless friends there and then my children, which is where they could work on their own creative process,they could choose from a variety of designer and non designer clothes, vintage etc..

it was within my budget being a single mom and raising 2 daughters on my salary alone, it brought out their own creative process and gave them confidence .which gave them a sense of confidence. They also learned the importance contribution by donating and buying from you and other non-profit organizations.This being said, I am disappointed to see how expensive Goodwill has become, at a time where many are struggling to make ends meet. I for one went looking for hiking boots and found a pair that fit me perfectly, slightly used priced at a whooping $56.00!

The pricing on clothing has risen tremendously, i understand the Goodwill industries has overhead like rent ,salaries etc..still, your merchandise is donation-based, and

Designer or not it has become too expensive! Many of us simply dont shop there regularly anymore, not when we can buy for less somewhere else, and cant afford Goodwill anymore?

I hope you will take my comments into consideration.

Thank you and Happy New Year!!

Sincerely,

Carole Quersin

View full review
Pros:
  • Variety of really interesting items
Cons:
  • Prices are getting ridiculous

Preferred solution: Price reduction

4 comments
Cheryl M Moa

I'm sure this won't reach the proper respectable ears but I totally agree with you a Goodwill is selfish that's all I can say there's just no need for this and salvations army right behind them n like I said I don't think this will go on that is because I have to pay for this to be published that's another sickle everybody's out to make the mighty buck

Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill of Central and Northern Arizona 2626 West Beryl Avenue Phoenix, AZ 85021 (6**) **5-4000 http://***/

Carole Q Xvl

In the past when someone donated they would receive a receipt which was also a 25% off coupon I believe. Goodwill discontinued this policy as well as allowing someone poor or in need to get what they needed, for instance one blanket, warm or cool clothing , immediate needs

Cheryl M Moa
reply icon Replying to comment of Carole Q Xvl

I'm totally agreements with you with Goodwill a pair of diabetic socks that they are selling which is basically the only thing I do by there but I can go to my local drug store and buy it for $2 cheaper now come on. Does that make any sense when I'm trying to support what the name says Goodwill I want to shame

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Blanca J Fwq
map-marker Racine, Wisconsin

Wrong item received

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Goodwill - Wrong item received
Goodwill - Wrong item received - Image 2
I ordered a $603 ring from goodwillfinds.com. About a week later I received 3 bogus pieces of silver jewelry. 2 dirty rings and a pair of earrings. Sent them an email to see what to do next, but so far no answer. So frustrating!!! The money I paid for it was quite a lot for the things I got. They dont have phone number to talk to fix the issue.
View full review
Loss:
$603
Pros:
  • No pros at all
Cons:
  • Customer service is not live

Preferred solution: Full refund

1 comment
Goodwill-Industries-Intl

Thank you for reaching out to us. Please be advised that while we would love to assist you with your matter, our team does not have access to see listings or orders.

GoodwillFinds has a dedicated customer service team that helps with any questions and/or concerns you may have. We therefore invite you to reach out directly to them at CustomerService@***.com.

Ashley S Gfo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lebanon, Oregon

Emergency procedure

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To whom it may concern, while shopping at one of your Goodwills, I observed some concerning things.

A customer had tried on a couple jackets by the fitting room and went to hand them to a fitting room attendant that was close by. The fitting room attendant refused to take the items and said she technically wasnt supposed to be here.

Then she turned around and was very friendly with the customers in the fitting room area and asked them how they like their items, and if she could take anything for them. She watched the other customer that she declined to help with discussed. It was very clear she had chose not to help this individual. She went as far as to ask the customer to go put the items back on the rack for her.

Just after the first incident happened A young lady slipped at the entrance and hurt her knee and was unable to get up.

The Goodwill employees were very hands off as if they were afraid they were going to get in trouble. Everybody seemed confused as to who should call 911 and what should be done. One employee finally called 911 and the other instantly started taking pictures of the floor more interested in covering the stores butt then making sure the customer was OK. Then making sure to call the manager while still not taking care of the customer on the floor.

It had just rained inches of water!! I asked if there was anything I could put underneath her leg to support her knee and no employee responded to me. I took a couple shirts off the rack and rolled them up and put them under her knee. The employees got a wheelchair and wanted to get her up without even asking if she was OK checking for a spinal injury or anything.

Your employees were going to risk hurting themselves, lifting her up versus just leaving her and waiting for the ambulance to come. The emergency response was severely lacking, I understand you cannot be prepared for every situation. I happen to be a CPR first aid instructor and would like to offer to train employees to be CPR first aid certified at no cost.

I think its very important to have a few employees trained in first aid and have an emergency plan in place. I am happy to assist in anyway that I can at no cost.

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1 comment
Goodwill-Industries-Intl

Thank you very much for reaching out with your concern! We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue.

Your nearest Headquarters is located below. We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill Industries of The Columbia Willamette 1943 S.E. Sixth Avenue Portland, OR 97214-4*** (*03) 238-**** https://***/

Anonymous
map-marker Shoals, Indiana

Complaint on your prices

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Do This corporation receives nothing but donations for free yet they Go through the items right away before pricing them to see if anything expensive Or worth major money got put in there. If they happen to find anything worth money, they put it on a goodwill site for the highest bidder.

Then They charge sky high prices like $20 for a pair of jeans $15 for a pair of shoes, etc.

for the remaining stuff. They get get kick backs and tax breaks For letting handicapped people work there. This corporation is doing nothing but getting rich off of peoples hard earned stuff that they paid for. They are supposed to be helping communities out that are low income but yet you can just pay a few extra bucks and get it brand new in the store, so what is the point of even having this Supposed thrift store around?

I will never donate to them again.

I would rather watch my stuff burn or let it rot before I would give it to this place. The rest is up to you.

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User's recommendation: Do not support this corporation by buying their item

2 comments
Guest

I had never been in a Goodwill till about a month ago. I kept seeing people complain on here and wanted to see for myself.

I saw plenty of gently used clothing priced for someone in need. $8 to $10. Was JC Penney or Walmart brand. I think the people that complain here are mad that mid to higher brands are priced $20 or more.

The same people that say “how do the poor afford $20?” are the same ones that would buy it up for $8 when they aren’t the truly poor it was intended for.

Like I said, I saw plenty that was priced appropriately. I think the treasure seekers are just angry.

Guest

Items are donated. However, they still have to pay rent, power, water, and employees. These costs is why they mark up the clothes so much.

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Todd B Xyo

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Verified Reviewer

Different employees have different rules

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Well first I pulled up in a pu truck completely full, the whole backseat, frintseat and back of truck and I got treated rudely as if I was causing an inconvenience. Then I went inside and saw new mattress and I asked for the 55 plus discount, since it was Tuesday, and I was denied.

When I asked why the cashier said because it's new?? I said I buy new and used items every week and I always get the discount on Tuesdays. So, after dropping off 2000 worth of merchandise, and when I really needed help, that was the treatment I received. In NC I use to get 25% discount.

Now I'm in FL and it's 15%. Makes no sense to me, but in any case, I'll never shop there again, employees either don't care, or make up answers, that never make sense..t

View full review
Loss:
$250
Pros:
  • Cheap
Cons:
  • Employees make up own versions of goodwill policy

Preferred solution: Well I keep all receipts and everytime I make a large purchase, an employee finds a way not to honor discount? I lost $250, and that's MINIMUM, because discount was not applied. In ref to drop off, I guess I'll try salvation army in future...

11 comments
Guest

Wrong is what the seller was

Mallori Lpt

Bring to a church, have you read what the owners of those businesses are worth? I drop everything off at churches

Guest
reply icon Replying to comment of Mallori Lpt

Or the salvation army

Guest

Several years ago, there was a plea on local news for blankets to shelter the homeless on a night in South Florida where temperatures were dipping. My husband and I sit out to Goodwill and others to buy some blankets to deliver to the homeless shelter.

first stop, was Goodwill, where we had donated clothing and good items. They refused to give us a discount even though the blankets were going to charity.

Salvation Army and others were wonderful. No more donations to Goodwill and I emptied a four bedroom house with really good merchandise but they didn’t get any of it.

Anonymous
reply icon Replying to comment of Guest-2446077

Well, no one needs to give a discount. If you are asking for discount you really do not care about the homeless. Just trying to look nice.

Demario Oxj
reply icon Replying to comment of Guest-2450792

No, they were being smart, unlike you. If they got a discount, they could get more blankets for the homeless.

Sounds like all you want to do is troll people who are doing something good. Go somewhere else to make people miserable like you.

Anonymous
reply icon Replying to comment of Demario Oxj

But at the same time, if you could use your brain, it is obvious that they would rather let the homeless be cold than spend extra money. Guess you are not that smart.

Goodwill-Industries-Intl

Thank you for reaching out with your concerns. We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue.

To find your nearest local Goodwill location, please enter your address and/or zip code into the following link: https://***/locator/. If you still need further help, send us your zip code and we will get you pointed in the right direction.

Goodwill-Industries-Intl

Thank you for reaching out with your concerns. We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue.

To find your nearest local Goodwill location, please enter your address and/or zip code into the following link: https://***/locator/. If you still need further help, send us your zip code and we will get you pointed in the right direction.

Goodwill-Industries-Intl

Thank you for reaching out with your concerns. We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue.

To find your nearest local Goodwill location, please enter your address and/or zip code into the following link: https://***/locator/. If you still need further help, send us your zip code and we will get you pointed in the right direction.

View more comments (10)
Douglas F Pnq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Sheboygan, Wisconsin

Horrible management in Sheboygan, Wisconsin

Goodwill - Horrible management in Sheboygan, Wisconsin
Goodwill - Horrible management in Sheboygan, Wisconsin - Image 2

I recently stopped at the local Goodwill to support a good cause and get some needed clothes. I live on a budget so that explains why I was shopping here.

I spent $116 with the round up. I grabbed 2 pair of work pants and 4 pair of jeans. Shoes. Art supplies.

Electronics. When I got home to try on the pants that were 33x33 and located and labeled as mens pants I noticed they were not mens, but instead womens pants. I went right back to the store the same day and the cashier agreed and called a manager to over ride it. She asked what was wrong and I said I was just in here and bought jeans in the mens section that were in fact female jeans and that i did not want a refund, but to exchange them for mens jeans.

She said no it was my responsibility to check whether they were in the right location. I was shocked and said the havent even been tried on and the tags are still on. She rudely cut me off and said we have a no refund policy. I said dont you have a policy that mens jeans go in the same area and womens jeans a different one.

She said well we also have a dressing room. Im irritated because I work hard for my money and now she is taking my money and wasting my valuable free time without any sign of previous customer service skills. You could see she was only concerned with not doing any more work (which would have been minimal) and and getting back to eating whatever chips she was eating in back with her orange fingers and wrinkled shirt she was using as a bib. She was in unprofessional in ways Ive never seen at a store before.

I was in a rush so I just grabbed the sizes I have worn by this company. I will get 3 pairs of mens jeans for $9.99 each. You wont even have to change the receipt. All you will have to do is put the correct tag on these and hang them in the womens section or if you dont want to do that you can just hang them in the mens again and hope some one notices or a girl is shopping in the mens department.

She gave me a look and said are you done. I stormed out and then she sarcastically said multiple times thank you good bye. Its only $30, but thats money I dont have to donate. The store is dirty.

Many clothing items are incorrectly placed and the manager was very rude and not a good role model. I would hate to see how she treats staff. I always round up and have got bad electronics but never will I go back to this store. She could have politely said anything like I wish I could but we dont allow exchanges.

She could have simply said sorry or dressed accordingly not her position. She looked as if she had just rolled of the couch in a wrinkled and stained shirt and pants that were not flattering. I will never shop, donate, or encourage anyone to this goodwill unless they remedy this situation.

I feel bad for the workers that actually do the work there because they are all kind and very professional. Their store manager is a joke and rude.

View full review
Loss:
$32
Cons:
  • Sheboygans manager

Preferred solution: 3 pair of men’s jeans and the manager to know this is not acceptable behavior.

User's recommendation: Stay away from Sheboygan store

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill Industries of Southeastern Wisconsin, Inc. 6055 N 91st St Milwaukee, WI 53225 4**-**7-4200 http://***

Izetta B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Seattle, Washington

Broken items

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Goodwill - Broken items
Cashier didnt wrap my items properly and they were broken by the time I got home. Went to return all items and was told I couldnt get a refund!AngryAngry
View full review
Loss:
$10
Pros:
  • Less priced
Cons:
  • Does not let you return broken items

Preferred solution: Full refund

User's recommendation: Don’t keep broken items for long.

Tamyia Gfc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

High Prices

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If you want to donate your clothing etc, find somewhere else to do it please. Goodwill is a for profit business that gets free merchandise and then hikes up the price to ridiculous prices.

Yes they give people with records jobs and people with disabilities. But why shouldn't they anyway! And don't round up at the register. You're already giving them way too much money!

It's a perfect business model. Open a store, call it "Goodwill", have people give you free items feeling they are doing something good and then resell it for a profit. Sure maybe some people that are shopping there are resellers, which is why prices are hiked. But, your average reseller is not getting rich.

AND youre getting it free! Otherwise its people that cant afford these prices. It used to be if you couldn't afford store prices you'd go to a thrift store.

Now they arent that far off for used items. If the prices were fair I would not be writing this.

View full review
Pros:
  • Lots of selection
Cons:
  • High prices items have been picked through by employees

Preferred solution: Price reduction

User's recommendation: Don't donate here

2 comments
Goodwill-Industries-Intl

Thank you for reaching out with your concerns. We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. To find your nearest local Goodwill location, please enter your address and/or zip code into the following link: https://***/locator/.

Guest

I stopped donating to Goodwill after I noticed they were removing the tags from my brand new items and putting their own prices on at a higher price! That is scummy! Also, Goodwill responds but tells you to contact the regional headquarters for your location, when often the regional location is the location the person is complaining about!

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Selamawit M Dcm

I purchase staff at good will at willow Street Lancaster pa after I paid I saw the whole in the dress and I was still in the store and they don’t want to return and not giving me store credit and I wa

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I purchased dresses from willow street Lancaster pans while I was in the store I saw defect on the cloth and I wanted to return and I was still in the store and they didnt want to give me back my money or store credit I saw them doing for other white lady before the the manager how she treated me not nice
View full review

Preferred solution: Price reduction

Dariah Rcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Price to high

Goodwill - Price to high

I bought 2 boxes of nutty buddy bar's . It cost me $13.98.

When they came in and I opened the box, it was clearly marked on each box "$2.79. Who does that ? I also thought it was for a much bigger box.

I could have bought these from the damn store. Shame on them.

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User's recommendation: Don't buy. Cheaper at the stores.

1 comment
Goodwill-Industries-Intl

It sounds like you're contacting us about either the auction site, www.shopgoodwill.com or GoodwillFinds. We have included contact information for both below.

The shopgoodwill.com site is owned and operated by Goodwill Industries of Orange County (www.ocgoodwill.org/) for the benefit of the public and local Goodwill organizations across the U.S. and Canada. For assistance with your issue, please visit the shopgoodwill.com Help Center at www.shopgoodwill.com/Help or contact support@***.com. Please note that their customer support is provided through email only.

Customer Service Hours: Mon-Fri, 8am-4pm PT. When contacting Customer Service please be sure to include your Username, Item/Order number, or any other useful information. Thank you for reaching out to us. Please be advised that while we would love to assist you with your matter, our team does not have access to see listings or orders.

GoodwillFinds has a dedicated customer service team that helps with any questions and/or concerns you may have. We therefore invite you to reach out directly to them at CustomerService@***.com.

Zulaika T
map-marker Cicero, New York

Your policy on your furniture that isn’t clear for anyone to see in plain sight

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I brought something from one of your stores planned on picking the item up the next day. I ended up getting very sick. In that time frame I lost the receipt but have the transaction on my phone to show I brought an item for said amount. The item was put back out and resold. So you guys are making a profit off of people possibly not coming to get the item on time and also reselling it again. Thats ridiculous!!
View full review
Loss:
$12
Pros:
  • Good prices
Cons:
  • Poor policy

Preferred solution: Full refund

User's recommendation: Make sure the policy is shown to you and don’t assume

Resolved
Maka F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sudbrooke, England

Resolved: Maka fruszina

I would like my online bank to be closed, please help me with this pocket online account and it says that I can't access it and you blocked it, I don't know why it was closed, but my online bank is back because it's on it, thank you

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2 comments
Goodwill-Industries-Intl

It sounds like you're contacting us about either the auction site, www.shopgoodwill.com or GoodwillFinds. We have included contact information for both below.

The shopgoodwill.com site is owned and operated by Goodwill Industries of Orange County (www.ocgoodwill.org/) for the benefit of the public and local Goodwill organizations across the U.S. and Canada. For assistance with your issue, please visit the shopgoodwill.com Help Center at www.shopgoodwill.com/Help or contact support@***.com. Please note that their customer support is provided through email only.

Customer Service Hours: Mon-Fri, 8am-4pm PT. When contacting Customer Service please be sure to include your Username, Item/Order number, or any other useful information. Thank you for reaching out to us. Please be advised that while we would love to assist you with your matter, our team does not have access to see listings or orders.

GoodwillFinds has a dedicated customer service team that helps with any questions and/or concerns you may have. We therefore invite you to reach out directly to them at CustomerService@***.com.

Maka F

I would like my online bank to be closed, please help me with this pocket online account and it says that I can't access it and you blocked it, I don't know why it was closed, but my online bank is back because it's on it, thank you

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Nancy l Ulu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Goodwill complaint.

Bought a ladies long vest yesterday afternoon without trying on for 7.99. Tried it after i got home and was too small. Thinking i ll take it back tomorrow and get my refund. The store cashier and manager both insisted there are no refunds ever given. I explained i just bought it yesterday afternoon, never took the tag off and had my receipt. They did not care, it made no difference. I realize all the item are donated from people like me and we also purchase items. With Goodwill prices today and no refund returns policy, i ll be shopping elsewhere in the future.
View full review
Loss:
$9
Pros:
  • Unusual items
Cons:
  • No refunds

Preferred solution: Full refund

1 comment
Goodwill-Industries-Intl

Thank you for reaching out with your concerns. We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue.

To find your nearest local Goodwill location, please enter your address and/or zip code into the following link: https://***/locator/. If you still need further help, send us your zip code and we will get you pointed in the right direction.

Kindness
map-marker Athens, Alabama

Very traumatic Incident

Was shopping at the goodwill in Athens Al with my 2 year old got ready to check out and the 2 year old was standing in the cart helping my put the items on the counter the cashier had an issues with him from that point and keep being very hostile towards him, he was watching her ringing the items up and then reached to push the bottoms like her at that point she grab his arm and pretty much though she would discipline MY Toddler Absolutely unacceptable upset me so bad I grab my screaming Toddler and left from that point on its been one nightmare after another its my one job to protect my kids and from this Incident o feel like I failed she had an issues with my Toddler from the start so I know her Intentions were bad I have made a report was hoping as each day went by the trama would get less but its not and I do believe I want to take this to the next level. Its one thing to say something to the parents but its total a game changer when you put your hards on someone elses toddler/ child with the intent to harm

View full review

Preferred solution: Apology

7 comments
Guest

Children are not supposed to be standing in the shopping carts. She should not have touched him (if she really did), but you failed to parent him.

You probably thought it was cute and honey, it's not.

Toddler antics are only cute to the parents. The rest of the world grimaces inwardly and wish you would make them behave.

Kindness
reply icon Replying to comment of Guest-2491332

Like I had said he was standing with me right there next to me helping me put things on the counter, as far as the filed to parent him remake that tells me all I need to know about you (guest 249****)

Kindness
reply icon Replying to comment of Guest-2491332

Show your character just by a few hateful words it’s really scary that is parents have to walk around with so many monsters in this world pretending to be good people hiding their true face to the world! It’s really sad like my heart breaks for you hunny I can truly tell your life is Miserable are you probably don’t have anyone to talk to because you are this way.

Well hun if you stay in a neg state of mind nothing will get better for you! Have the day you deserve!

Guest

She should have banned you from the store for allowing him to stand up in a shopping cart. Maybe they play in the random ones around the trailer park but that’s definitely not safe.

Kindness
reply icon Replying to comment of Guest-2491323

So what your saying is that you put your toddlers in the play carts around the trailer park you live at, very interesting!!!

Kindness
reply icon Replying to comment of Guest-2491323

Also I would like to say your opinion is yours that’s one thing but to then go on and just say unnecessary statements just show what kind of person you are

Kindness
reply icon Replying to comment of Kindness

Show your character just by a few hateful words it’s really scary that is parents have to walk around with so many monsters in this world pretending to be good people hiding their true face to the world! It’s really sad like my heart breaks for you hunny I can truly tell your life is Miserable are you probably don’t have anyone to talk to because you are this way.

Well hun if you stay in a neg state of mind nothing will get better for you! Have the day you deserve!

View more comments (6)
Iris Y H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Biñan City, Calabarzon

Refund

Goodwill - Refund
Goodwill - Refund - Image 2
Damaged Shoe return denied by store associate & store manager. Purchased pair of boots that are damaged within the heel of boot. GW Intake staff also undetected the damaged area.
View full review
Loss:
$7
Pros:
  • Community swap
Cons:
  • Refuse to refund damaged goods

Preferred solution: Full refund

User's recommendation: Beware!! of damaged shoe no return standard.s -no credit