Goodwill Reviews

I had a really unpleasant experience at Goodwill in Center, TX, today. When I asked one of the employees, Elsa, if I could place a heavy item on the counter because I was still shopping and it was too large to carry in the cart, she asked if I was planning to purchase it.

I said yes, but she replied, 'Then put it in your cart.' So I had to find a way to make it fit. This is not the first time this employee treated me this way; she has a bad attitude and she is rude. During checkout, she chatted with another customer in Spanish about how old and unattractive one of the items that I was purchasing was. Even though I speak Spanish, I felt uneasy and anxious.

I usually love thrift stores, but this experience will be tough for me, especially since I have anxiety and depression and I use thrifting as a form of therapy. I usually spend a good amount of money every time I go there.

To be exact, I spend about $180 on this day. I would appreciate it if you talked to your employees to treat customers with kindness and respect.

Had an issue with a mother and daughter. Mom goes around saying she is a lawyer, but she is not.

Daughter posts people on social media without their knowledge. The mother's husband is a lawyer, and he uses his authority with someone high up at Goodwill Corp to keep her and her uppity mother from being banned when they should be. The daughter made a nasty comment to my husband and then cried wolf, saying he is following me. No, he was defending himself.

I sent tons of evidence to the corporation, pictures, etc. No response. I feel for anyone that marries the daughter. She is the kind you don't want in your family.

Miss entitled trash. These people own a business. The husband is an attorney, and y'all go to Goodwill to resell at higher prices. Business is slow, lol.

By the way, the daughter got some karma back; her purse was stolen at Goodwill, and I hear she cried and pointed fingers at other customers to blame. Now, why is she still not banned?

On Aug 2, 2026, merchandise with yellow tags was supposed to be 50% off. I found 4 tubes of sunscreen coded yellow, but they refused to sell them to me for 50% off.

They had put out a new batch of sunscreen with a blue code but had neglected to do their usual thing of changing tags so stuff does not go on sale. Any reputable business would honor the price they had neglected to change. This store charges high prices for shoes worn by others. Their prices on used items are as high or higher than retail stores that have to buy their new merchandise and not get it for free.

The CEO, Donn Gethens, made $575,947 last year. My conclusion is to find a better place to donate and buy.

Today in Saint Augustine, Florida I went to Goodwill and they accused me of taking things out of customers shopping carts. Their names are Jane and Trish..

She got very loud with me when I asked for the store manager. I am very unprofessional and I just walked out. she got very loud with me and interrupted me when I was talking and told me just to stop it. I have never been so disrespected in front of other customers.

I thought it was their policy not to get involved.. another customer complained about me because he is a reseller and he doesnt like me. They told me it was an employee, but Im not that stupid but very unprofessional. I will not be shopping in your store ever again especially when other people in there were fighting and cussing and causing a disorderly conduct and nothing was done to them and both of these females are targeting me because I have been threatened in that place and cussed at and I have told both of these females that and they dont do nothing for me and said we cant get involved but theyre getting involved in approaching me saying are you taking things out of customers cart which that is bogus its the other guy that resales and they give him all the stuff for his hand especially when your own employees complain about these two people managers first of all I have been shopping for yall for four or five years and I have never stole nothing or acted inappropriately or put my hands in other customers carts and I have not gotten into it with nobody because people want something to sale on eBay.

especially when I was called a retard and threatened by other customers and I went to both of these two people and they did nothing but they wanna falsely accuse me of shopping in other peoples carts when its on camera. very unprofessional in talking to your customer that way when you dont do nothing when a customer is being threatened and calling a retard they need to de-escalate and just ask once not keep on going and going very unprofessional. You will not be getting no money from me whatsoever, I will not be shopping with yall no more. In other situations, there has been two resellers Ive gotten into a yelling and cussing and they had to get a manager to come out and break it up.

Theyre still allowed to come in and shop without being harassed, but if the cops were called, that would be disorderly conduct I have never acted like that and I always have paid for everything. ive been checking out with my items and other employees there would say I thought you got banned and I said no not not that Im aware of and then other employees that say youre taking all the good stuff consistently harass, me I just go in there to shop and I wanna go get out. I dont talk to nobody unless they talk to me very unprofessional on the management part for not addressing store issues for only being bias to one party and not dressing situations and incidents that happened in the store. Just because I called the police to advocate for myself because the management there wont not unless they like you and for a reason for that calling the police, I had people threatening me and calling me a retard consistently over and over and I went to management and they told me just to ignore it, but they wanna falsely accuse me of shopping out of taking stuff out of another customers cart when thats completely bogus because its all on camera which they know this theyre trying to make me feel uncomfortable because they dont want me shopping in there no more.

it should be told that if anybody has a problem in there they can go to management and management will look into it not to play the favorites. Whats going on? Is other resellers are fighting and going and cussing in there and taking things out of my hands, and I am completely ignoring them that these other two people they have had are fighting over things and none of that is being addressed. prior to reading your code of conduct youre supposed to provide a safe and accommodating shopping environment.

That means the management needs to get involved when somethings happening in the store so it can properly get addressed to the manager of the store and not to have your favorites very very hostile and unprofessional. I will not be shopping there anymore. Im tired of getting harassed by management asking me. Hey I am single.

You can go out with me when I dont even address the issues that I had to call the police, but they which they accuse me of taking other things out of customers carts. just shopping in there your employees your regular employees are not happy and theyre complaining when the things are happening in your store multiple times management needs to know and investigate especially when the customer is complaining. They need to address the issue further up instead of quit playing the the favorite game because neither one of these ladies helped me when I was being threatened. They told me just to ignore it, but they wanna accuse me of taking things out of customers carts.

What is going on in there is that you have a lot of resellers and they dont get along with each other they fight cussing and yell. management is only picking things to address and theyre not addressing the whole picture as a company. You have to know whats going on with your company and address it to his store manager so your store manager can address it with corporate. this other reseller, Rob, hes trying to get me banned from the store falsely accusing me taking things out of his cart which I had two witnesses that said to them both that I got that off the shelf after he came back and put it back its all about competition reseller is wanting to grab stuff push you trying to get you in trouble so you will get banned from the store.

I dont see you actually what Im doing wrong I have never yelled or grabbed anything out of peoples hands and get aggressive with people. I think theyre really not running the store very efficiently because they need to be aware of whats happening in their store so they can probably get addressed if people are acting that way then they need to get banned so when you have a situation youre not supposed to play favorites and dont do nothing to this person thats been fighting yelling and cussing have had other resellers grab stuff on my hands. I just walk away then. I have no problems shopping anywhere else.

All I simply ask for is not to be harassed and to have a good shopping environment where I dont have to look over my back prior to this visit. I will give you a rating of F. Very poor service and very aggressive. You never argue with your customers in front of other customers and cause a scene, you need to be more transparent to whats going on in your store and not picking what to address and what not to address very poor.

I have never been treated like this in my whole life. The main thing, but this is resellers, getting into with other resellers and they dont like other people shopping in there because they believe that its all theirs. you will have other resellers stay right outside the doors and wait for stuff then jump in there and grab it all and will come back and leave 4 to 5 times a day. Nothings being said to them I thought there was no public laundering in the store Im still very upset.

I dont know what I have ever done wrong. Ive always paid for everything and been very professional. I do not act like these other people do as a store you need to address situations to pop up not to pick certain situations to investigate in others you let slide by. The both of these ladies.

Told me that another customer complained that I had a friend close by when the reseller Rob was talking to Trish, and he complained that I took something out of his cart which was not true if you wouldnt review the cameras, you would see him walking back and putting that back on the shelf I have never been done this way at all very upset with Goodwill. I will not be shopping with yall anymore at all theres plenty of other areas and thrift stores to shop at the both of the employees lying to me and he complained on me taking something out of his cart that is very wrong to falsely accuse somebody of doing that when it when he put the stuff back on the shelf and especially this guy has shoplifted more that wants and got banned from other places. So I would encourage you to review the cameras and he would hear them lying to me that it was employee.

It was a customer trying to get me in trouble for no reason at all hes always asking me. What is my sellers name over and over again.

Tried to call, but they wouldnt answer. Listen to the menu pressed all the right buttons nothing.

I was calling about the store in Statesboro, Georgia. These people clearly do not care about their store or their jobs apparently because the shells were stacked with stuff you couldnt even look through it. It looked like somebody just went through there and threw everything all over the place the only thing that was halfway decent to look through was some of the clothes said something to the staff about it politely and clearly they do not care.

They laughed under their breath, thats OK employ people like that. Is your store.

I bought some clothing from *** in ***, ***. I returned them because they didn't fit and was given a credit on a receipt, and unfortunately, the receipt got smudged and they can't scan the barcode, and they can't really tell how much is on there, and I could see it says $60.88.

They are refusing to help me. I need somebody to help me.

This is going to expire in seven days. I'm desperate, please.

Goodwill of North of Georgia, Located in Roswell, 4905 Alabama Road . It was my first come at this location of Goodwill.

I bought night stand lamp 6 days ago . It was without lamp so I couldnt check if it works or not. It doesnt work! The detail part inside the night stand lamp has been broken.

So I came back after 6 days to the same location (like it says in the bill). : My first words: Hello, how are you. I want to return it, please . Cashier face changed to angry face and her first words : I cant return this thing .

We have return policy 1 day for electronic devices . Im not returning you anything! Im shocked from her angry face and more from her manner of talking to me. My words after: Guys, then, why you gave me a bill, which says return policy 14 days at the same location and no one before didnt tell me about your special electronic policy and it didnt says in the bill.

Youre selling broken stuff and now youre telling me : oww , we cant return! If someone will sell you broken things would you be happy with that?! After she started talk to me even more rude with more anger, basically , i had feelings she wants to jump on me , she started to talk to me more loudly : Why you talk to me like that ?! I dont like how you talk to me ?!

Theres no understanding , no responsibility about selling broken things, no sorry to scam people about return policy instead of sorry I got from cashier- only anger. I got shocked from this rude attitude and from policy I heard first time. What is that? I literally got shocked!

She started talk to me even more angry: . She was yelling at me . I start yelling: Call me a manager! And manager came with even more disrespectful attitude .

With showing me fingers ( literally !) , the girl manager told me that she is not gonna return me . She can return! But She doesnt like what Im saying so she is not gonna do this. But she could .

But she is not gonna! She was putting her hands near my face and was telling me that my behavior is not nice. She was teaching me how to behave with her hands next to my face!!!. Im not kidding now!

Its like a bad movie or what is that?!!! Then she told me to leave the store. She is not returning me anything! So what happened?!

They are selling broken lamp, talking rude with people, fingering at me next to my face and made it like Im a problem . Basically, instead of return , or at least they could say : Were sorry for that , but we cant return and more explain about policy, what did they do? They choose position of rude attitude , anger , jump at me and say that Im a bad person so they can kick me out of the store and no return! Horrible!

Horrible experience ! They turn my mood down just in few minutes of being there . Im looking now at Google reviews. Im not a first customer exactly with the same complaints.

And I came with my friend. Sheve seen everything. She got shocked, too. Thats was horrible horrible awful experience!

Its never happened at any other Goodwill stores before. Please, please, can customer service DO something so they stopped to talk like that to customers - that manager and cashier are extremely rude ! I believe I really had feelings about they did this in purpose! Do they feel a power from being rude to people or what are problem they have really?

Im shocked ! Disappointed! Im not gonna leave this situation without paying attention! That much awful I had feeling!

And why it happened to many people at the same location! Seems from reviews many people had the same experience! Can someone stop them! My another question: I want to return this broken lamp.

Before I didnt care about 5$ , it was just on my way. Now its become very important for me since that horrible experience! Which store can I return it ?

To that horrible place I dont want to come back ever again! That two girls are extremely rude!