Goodwill

I recently stopped at the local Goodwill to support a good cause and get some needed clothes. I live on a budget so that explains why I was shopping here. I spent $116 with the round up. I grabbed 2 pair of work pants and 4 pair of jeans. Shoes. Art supplies. Electronics. When I got home to try on the pants that were 33x33 and located and labeled as mens pants I noticed they were not mens, but instead womens pants. I went right back to the store the same day and the cashier agreed and called a manager to over ride it. She asked what was wrong and I said I was just in here and bought jeans in the mens section that were in fact female jeans and that i did not want a refund, but to exchange them for mens jeans. She said no it was my responsibility to check whether they were in the right location. I was shocked and said the havent even been tried on and the tags are still on. She rudely cut me off and said we have a no refund policy. I said dont you have a policy that mens jeans go in the same area and womens jeans a different one. She said well we also have a dressing room. Im irritated because I work hard for my money and now she is taking my money and wasting my valuable free time without any sign of previous customer service skills. You could see she was only concerned with not doing any more work (which would have been minimal) and and getting back to eating whatever chips she was eating in back with her orange fingers and wrinkled shirt she was using as a bib. She was in unprofessional in ways Ive never seen at a store before. I was in a rush so I just grabbed the sizes I have worn by this company. I will get 3 pairs of mens jeans for $9.99 each. You wont even have to change the receipt. All you will have to do is put the correct tag on these and hang them in the womens section or if you dont want to do that you can just hang them in the mens again and hope some one notices or a girl is shopping in the mens department. She gave me a look and said are you done. I stormed out and then she sarcastically said multiple times thank you good bye. Its only $30, but thats money I dont have to donate. The store is dirty. Many clothing items are incorrectly placed and the manager was very rude and not a good role model. I would hate to see how she treats staff. I always round up and have got bad electronics but never will I go back to this store. She could have politely said anything like I wish I could but we dont allow exchanges. She could have simply said sorry or dressed accordingly not her position. She looked as if she had just rolled of the couch in a wrinkled and stained shirt and pants that were not flattering. I will never shop, donate, or encourage anyone to this goodwill unless they remedy this situation. I feel bad for the workers that actually do the work there because they are all kind and very professional. Their store manager is a joke and rude.