Goodwill Reviews

My experience with goodwill is interesting. I find amazing clothes, cute things, etc.

So i think to myself: i think im going to get this and then i look at the price tag, and it is 7 *** dollars for a tank top. This is genuine greed. You get these items for free. Thrift stores are supposed to be low pricing to help people in need.

Now people with low income (like me) lean on shein and temu. You know what that does? it defeats the purpose of buying from thrift stores to help with the mass amounts of clothing in the united states. this does not help climate and our environment.

Because why am i spending 40$ on a couple items? You know what business that actually cares about their customers? Salvation army. low pricing, amazing sales, always donating to charities.

1.99-2.99$ for a regular sweater! thats what we want to see in goodwill.

I think this business, goodwill should actually look at the reviews from costumers and take into consideration to change, because a majority of them would say the same thing as me. Do better.

I went into the store two days ago and bought 4 items: 2 shirts and 2 pairs of pants. I was in a rush to get back to work since I was on my break, and I forgot to try the clothing on.

When I got home, I realized the clothing was too small, so I went and processed a return at the store today. I was advised that they had to get the manager to do the return. She looked at the receipt and said, 'Why are you returning everything?' I said, 'What does it matter? I'm exchanging them for different items since y'all don't do cash back.' She said, 'Hold on, let me go and review the cameras.' I said, 'What for?

The items are there with the tags still attached and the receipt.' I felt highly offended because she was accusing me of stealing.

Then she had me wait there for 20 minutes and proceeded back, then asked me if I was the person who bought the items. I said, 'You went back there for 20 minutes and reviewed the cameras.

I had a really unpleasant experience at Goodwill in Center, TX, today. When I asked one of the employees, Elsa, if I could place a heavy item on the counter because I was still shopping and it was too large to carry in the cart, she asked if I was planning to purchase it.

I said yes, but she replied, 'Then put it in your cart.' So I had to find a way to make it fit. This is not the first time this employee treated me this way; she has a bad attitude and she is rude. During checkout, she chatted with another customer in Spanish about how old and unattractive one of the items that I was purchasing was. Even though I speak Spanish, I felt uneasy and anxious.

I usually love thrift stores, but this experience will be tough for me, especially since I have anxiety and depression and I use thrifting as a form of therapy. I usually spend a good amount of money every time I go there.

To be exact, I spend about $180 on this day. I would appreciate it if you talked to your employees to treat customers with kindness and respect.

I own a small business ( flower shop) I run it from home. I am disabled but love to make bouquets that my customers love.

This is the second time that I shop at goodwill in Silverdale Washington store that the vases do not have tags and I filled up my cart until I can not put vases anymore. But as soon as I went to pay for it I was told only the little vase not the big vases. I asked someone in the floor who is working on the area and said if theres no tag its $1.49. I spent hours to picked this vases and to be told different story is humiliating for me.

When my customer complained I made sure to listen to my customers and do what they want not what I wanted. After all customers should have the right to say about their sign on the shelf.

No tag $1.49 like what the floor workers told me. Thank you very much.
Helen.

Had an issue with a mother and daughter. Mom goes around saying she is a lawyer, but she is not.

Daughter posts people on social media without their knowledge. The mother's husband is a lawyer, and he uses his authority with someone high up at Goodwill Corp to keep her and her uppity mother from being banned when they should be. The daughter made a nasty comment to my husband and then cried wolf, saying he is following me. No, he was defending himself.

I sent tons of evidence to the corporation, pictures, etc. No response. I feel for anyone that marries the daughter. She is the kind you don't want in your family.

Miss entitled trash. These people own a business. The husband is an attorney, and y'all go to Goodwill to resell at higher prices. Business is slow, lol.

By the way, the daughter got some karma back; her purse was stolen at Goodwill, and I hear she cried and pointed fingers at other customers to blame. Now, why is she still not banned?

On Aug 2, 2026, merchandise with yellow tags was supposed to be 50% off. I found 4 tubes of sunscreen coded yellow, but they refused to sell them to me for 50% off.

They had put out a new batch of sunscreen with a blue code but had neglected to do their usual thing of changing tags so stuff does not go on sale. Any reputable business would honor the price they had neglected to change. This store charges high prices for shoes worn by others. Their prices on used items are as high or higher than retail stores that have to buy their new merchandise and not get it for free.

The CEO, Donn Gethens, made $575,947 last year. My conclusion is to find a better place to donate and buy.

Tried to call, but they wouldnt answer. Listen to the menu pressed all the right buttons nothing.

I was calling about the store in Statesboro, Georgia. These people clearly do not care about their store or their jobs apparently because the shells were stacked with stuff you couldnt even look through it. It looked like somebody just went through there and threw everything all over the place the only thing that was halfway decent to look through was some of the clothes said something to the staff about it politely and clearly they do not care.

They laughed under their breath, thats OK employ people like that. Is your store.