Goodwill Reviews

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Hi there. I am very unhappy with the way Goodwill is changing their prices. I donate to Goodwill often, until today. Everything is donated to you guys and just because it is a name brand item you up the prices. We were in a Goodwill store in Mt. Airy today as we...
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99 comments
#2119686

I agree with your statement. I don't like shopping away goodwill anymore because their prices are OUTRAGEOUS!!

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ID
#276102 Review #276102 is a subjective opinion of poster.
Location
Roaring River, North Carolina
New Reviewer

Defective Merchandise that they would not return or discount lit. seconds after purchase and had not even left the store

Purchased a top for my wife that i thought looked nice. Just after it was rung up noticed buttons and deco missing. Told the gal at the register and she stated we don't do returns (say what?) Then how about some kind of discount or something, we can't do that either. Seriously? You get items donated and charge almost retail and then don't even stand behind a defect! Paid 14.99 Transaction: 112****

User's recommendation: Don't purchase here at all-Pay a couple of dollars extra and get customer service.

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2 comments
#2121506

If nothing is done then will never see my business again on principal alone!

#2121504

You are pathetic shopping for your wife at a second hand store.

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ID
#3282001 Review #3282001 is a subjective opinion of poster.
Location
Eugene, Oregon
Cons
  • High prices and zero customer service you are nothing to them
Loss
$15
Preferred solution
Full refund
New Reviewer

Defective merch that they refused to do anything about. Paid close to retail for a used item and found lit. seconds after paying it was defected but they refused to return or even discount

Paid close to retail for a used item and found lit. seconds after paying it was defective, but they refused to return or even discount. Womens top missing buttons and decor. Transaction: 112**** $14.99

User's recommendation: Don't purchase until you expect it extremely well.

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ID
#3281982 Review #3281982 is a subjective opinion of poster.
Location
Eugene, Oregon
New Reviewer
Minimum wages need to be raised to the same amount for employee. Right now if you are a Donation attendant ,Cashier, Retail Associate etc and you are full time its 12.00 hr. If you are only part time it is 10.00 hr. I feel it should be 12.00 an hr for all employees,...
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ID
#3280752 Review #3280752 is a subjective opinion of poster.
Location
Westfield, Indiana
Preferred solution
Changes in salary
New Reviewer
For three days I have been trying to buy a childrens slide from the austell Store. I have been told each time there is no price on it so they cannot give me a price and they cannot sell it to me! I want to speak to a person! User's recommendation: Don’t waste your time!
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1 comment
#2119852

Thank you for reaching out with your concerns. We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue.

According to your zip code, your nearest Headquarters is located below. We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill of North Georgia 2201 Lawrenceville Highway Decatur, GA 30033 (404) 420-9900 http://www.goodwillng.org/ https://goodwillng.org/contact-us/

ID
#3274156 Review #3274156 is a subjective opinion of poster.
Location
Dallas, Georgia
Loss
$5
Preferred solution
Let the company propose a solution

Prices

Went to the goodwill by memorial city mall! The prices are twice as much then the prices at the ones in Pasadena Texas. A book there was $2.99 one in Pasadena is .99cents for a paperback book! Small stuff animal were $2 in Pasadena is $1. Bigger ones $6 in Pasadena $3. Hardback book $4 in Pasadena $2. I dont think the one by memorial city mall should charge twice as much. I will not go back to that Goodwill. Hi
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1 comment
#2119851

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Goodwill Industries of Houston 1140 West Loop North Houston, TX 77055 (713) 692-6221 http://www.goodwillhouston.org https://www.goodwillhouston.org/contact-us/

ID
#3270936 Review #3270936 is a subjective opinion of poster.
Location
Pasadena, Texas
New Reviewer

Need my w2 form

I need my w2 form ASAP how long does it take to send off I been waiting havent received no email or text or anything in the mail
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1 comment
#2118820

You need to contact your employer. According to the information you provided here you would contact: Goodwill North Central Texas 4005 Campus Drive Fort Worth, TX 76119 (817) 332-7866 http://www.goodwillfortworth.org

ID
#3266009 Review #3266009 is a subjective opinion of poster.
Location
Fort Worth, Texas
Preferred solution
Deliver product or service ordered
New Reviewer
Goodwill - I bought a $70 table I was unable to get the table due to customer service errors then when I checked out they charged me twice for an item they also did not give me the item when I left the store so
Goodwill - I bought a $70 table I was unable to get the table due to customer service errors then when I checked out they charged me twice for an item they also did not give me the item when I left the store so
Update by user Jan 14, 2022

I’ve paid 80$ for merchandise I did not receive. I should contact my lawyer and sue honestly because this is the third time if they’ve done this to me it is clearly false advertisement

Original review posted by user Jan 14, 2022
Appalling behavior from management please contact me so I can explain the situation I...
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1 comment
#2119849

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Goodwill Industries of The Southern Rivers, Inc. 2601 Cross Country Drive, Building A Columbus, GA 31906 (706) 324-4366 http://www.goodwillsr.org https://www.goodwillsr.org/contact-a-representative

ID
#3259335 Review #3259335 is a subjective opinion of poster.
Location
Newnan, Georgia
Service
Goodwill Sales Representative
New Reviewer
I went to Goodwill at 7600 S Sepulveda Blvd in LA , CA 90046 to make my regular donations of goods at 3pm during their regular hours. Three employees were there chatting and a female employee told me to come back next day . I asked why since it is during opening hours...
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2 comments
#2118224

We are sorry to hear about your negative experience while donating. Goodwill is a network of over 150 nonprofit member organizations that independently operate more than 3,300 Goodwill stores across the nation.

We encourage you to connect directly with your local headquarters to share your concerns about this donation incident at the location they manage.

Here is the contact information for the Corporate Headquarters in the area you provided. Goodwill Industries of Southern California 342 San Fernando Road Los Angeles, CA 90031 (323) 223-1211 http://www.goodwillsocal.org https://www.goodwillsocal.org/contact-us/

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ID
#3259222 Review #3259222 is a subjective opinion of poster.
Location
Los Angeles, California
Cons
  • Poor service
Preferred solution
Let the company propose a solution
New Reviewer
Goodwill - Gift card
My gift card said not activated .when I all ready used it with a balance left in card went to sac store California on Arden tryed to use my gift card . Cashier said its not activated User's recommendation: Don’t buy gift cards pay cash
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1 comment
#2118222

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Goodwill Industries of Sacramento Valley & Northern Nevada, Inc. 8001 Folsom Boulevard Sacramento, CA 95826 (916) 395-9000 http://www.goodwillsacto.org https://www.goodwillsacto.org/contact

ID
#3255765 Review #3255765 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Inappropriate/wrong employee response.

Sirs: This regards the store in Tujunga, CA. I complained about another patron not wearing a mask. The store has a wear mask policy. One of the employees started to lecture me that if a person doesn't want to wear a mask they don't have to. As a senior and professional I take offence at the manner in which this employee started to speak at me not with me. I cut her off with, "The store has a mask policy." I left without making a purchase. I will neither patronize nor donate to a store whose employees act in this manner. If you use my phone number, particularly if you wake me, I will file a complaint with the federal do not call list! You are not legally entitled to force a person to disclose a phone number. Regards, Sheldon Hall manitobaman@***.rr.com

User's recommendation: Insist mask rule be enforced.

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1 comment
#2116456

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Goodwill Industries of Houston 1140 West Loop North Houston, TX 77055 (713) 692-6221 http://www.goodwillhouston.org https://www.goodwillhouston.org/contact-us/

ID
#3253198 Review #3253198 is a subjective opinion of poster.
Location
Glendale, California
Cons
  • Emlpoyee attitude
Preferred solution
There is a rule that customers wear a mask. It needs to be enforced, not an individual asking it to be enforced spoked down to and the rule denied.
New Reviewer
An object I found in store not priced and they wouldnt sell it to me. Said it was too good and would pass it on.. to on line or another store. That is a breech of store selling contract. No bags Raised prices Dirty store
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1 comment
#2114998

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Goodwill Industries of Southeastern Wisconsin, Inc.

5400 S. 60th Street Greendale, WI 53129 414-847-4200 http://www.goodwillsew.com https://www.goodwillsew.com/contact-us

ID
#3246356 Review #3246356 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Jan 08, 2022

I'm not the only one. She has a hard time just doing her own job. Jennifer likes to disturb people while working with a confrontation.

Original review posted by user Jan 08, 2022
The manager at Telfair Miss Jennifer is confrontational. Chased me down while I was working to be confrontational. Might be the reason...
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1 comment
#2114968

Thank you for reaching out! It would be best for you to contact the HR Department at your local Goodwill Headquarters.

We have provided the contact information for your local Corporate Headquarters below.

Make sure to not give out any sensitive information over email. Goodwill Industries of Houston 1140 West Loop North Houston, TX 77055 (713) 692-6221 http://www.goodwillhouston.org https://www.goodwillhouston.org/contact-us/

ID
#3241564 Review #3241564 is a subjective opinion of poster.
Location
Sugar Land, Texas
Cons
  • Jennifers incompetency
Preferred solution
Work

Help , rude inconsiderate truck driver

Goodwill - Help , rude inconsiderate truck driver
Goodwill - Help , rude inconsiderate truck driver
Please help .. small restaurant trying to survive the pandemic and this rude truck number 53 is taken all the spots in front of my pub z I can email picture there is a back alley that all deliveries use and he refuses to use and blocking my spots .. help
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1 comment
#2118822

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Goodwill Industries of North Florida, Inc. 4527 Lenox Avenue Jacksonville, FL 32205 (904) 384-1361 http://www.goodwilljax.org

ID
#3241456 Review #3241456 is a subjective opinion of poster.
Location
Saint Augustine, Florida
Preferred solution
Let the company propose a solution
New Reviewer
I was targeted as homeless because I came into their store with a backpack and was dirty from work it'll be from work they asked me to after in there for a while they asked they told me I didn't ask me they told me I had to bring my Van to bring my bag of front and I...
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1 comment
#2114965

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Goodwill Industries - Big Bend, Inc. 300 Mabry Street Tallahassee, FL 32304-3899 (850) 576-7145 http://www.goodwillbigbend.com https://www.goodwillbigbend.org/contact-us/

ID
#3240132 Review #3240132 is a subjective opinion of poster.
Location
Destin, Florida
Pros
  • Sometimes good deal
Cons
  • Misconduct misyreatment
  • Groundless theft accusations with
Preferred solution
Let the company propose a solution
New Reviewer
Honey all I got was a bunch of recordings then the phone hung up I was just trying to shop while I was in bed with this covid . But something has gone wrong User's recommendation: Don’t call and quit donating I just gave them 25 bags at Christmas . I’m so stupid
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1 comment
#2114961

It sounds like you might be referring to the auction site, www.shopgoodwill.com. We have provided their contact information below.

The shopgoodwill.com site is owned and operated by Goodwill Industries of Orange County (www.ocgoodwill.org/) for the benefit of the public and local Goodwill organizations across the U.S. and Canada. For assistance with your issue, please visit the shopgoodwill.com Help Center at www.shopgoodwill.com/Help or contact support@shopgoodwill.com. Please note that their customer support is provided through email only.

Customer Service Hours: Mon-Fri, 8am-4pm PT. When contacting Customer Service please be sure to include your Username, Item/Order number, or any other useful information.

ID
#3239890 Review #3239890 is a subjective opinion of poster.
Location
Corbin, Kentucky

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