I am a person that shops very often at the goodwill, in other words I am hooked. And among all those shopping I got about 3 punching cards from last time that I was there (less than a month).
So here I am Tuesday April 27, 2010 at around 2 pm expending like 3 hours selecting clothes and such worth about $200 on items.. I was even to buy a dinette & when I got to the cashier…Surprise! We cannot honor all your cards at the same time… the cashier said, so I said ok so lets split the clothes into 4 tickets , by then the cashier called the manager (Another clueless person arrived) and then they said… well were are the tickets of this purchases and I said….here! so I pulled out, then they said…but they are not stamped!, I do not know what kind of stamp they are looking but each punch was signed and stamped individually and the tickets were printed with logo and name date and address of them!.
So in other words they didn't honor their own cards. Right after I left I went to the other Goodwill in N.
Richland Hills where I explained to the manager , She was all the opposite she tried to correct their other store mistake and offer me an apology and she threat me like a good loyal customer.
By they way the first manager on the Hurst store kept one of my full punching card! (very cleaver!)
Product or Service Mentioned: Goodwill Manager.
Monetary Loss: $200.