Goodwill - Gestapo Employee Issuing Orders to Shoppers
i was shopping at the North Port, Fl goodwill Bargain Barn when one of the employees came over with new bins of goods. i stepped aside to let him do his job but that wasn't good enough.
he YELLED at me that i had to "STAND OVER THERE", in a line of people. i wasn't even interested in the new merchandise but was simply shopping but now i'm being ordered around. i complied but when he did it AGAIN, i challenged him and called him a "son of a ***", which was the nicest thing i could think to say at the time. so yesterday -about a week after this incident- he gets in my face while i was talking to a friend at that same store and tells me that "i'm banned".
i ask to speak with the manager and he tells me that he is the manager and threatens to call the police.
BUT HE'S NOT THE MANAGER. something has to be done about this.
Location: Lutz, Florida
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This can be a volatile place to shop full of rude customers who bogart mercadise and act like wild hyenas and the hang around all day ignoring the rules however employees lashing back and giving lengthy lectures prior to tables opening doesn't help matters.
Goodwill is a rogue organization
You should realize that the only way to maintain any order in stores like Bargain Barn is for everyone to obey rules that are meant to give everyone a fair chance at new merchandise. The employee that you mention was only trying to enforce those rules, so grow up!
No pal, you need to re learn the finner points if customer service, I know certain folks at the bargain barn can be very difficult, but they are still the customer aka the money aka the reason you have a job, and corporate knows it.
Report him to corporate!
:?
You can yell at him without the use of profanity. He did not swear at you, so why was the first thing out of your mouth an expletive? I would have yelled right back at him, but unless he swore at me, I would have yelled politely.
Didn't you know that calling people names isn't a real good way to win friends and influence people? How do you know he isn't one of the managers?
Does he wear a sign saying "I'm not a manager?" I'm sure in the previous incident he didn't really yell at you---maybe you were supposed to stand in the other location to make sure you didn't get injured in some way, and maybe it looked like you wanted to start digging through the merchandise before he was done putting it where it belonged. I don't suppose it ever occurred to you that you could have been in the wrong.