Contact Goodwill Customer Service

Goodwill of North of Georgia, Located in Roswell, 4905 Alabama Road . It was my first come at this location of Goodwill.

I bought night stand lamp 6 days ago . It was without lamp so I couldnt check if it works or not. It doesnt work! The detail part inside the night stand lamp has been broken.

So I came back after 6 days to the same location (like it says in the bill). : My first words: Hello, how are you. I want to return it, please . Cashier face changed to angry face and her first words : I cant return this thing .

We have return policy 1 day for electronic devices . Im not returning you anything! Im shocked from her angry face and more from her manner of talking to me. My words after: Guys, then, why you gave me a bill, which says return policy 14 days at the same location and no one before didnt tell me about your special electronic policy and it didnt says in the bill.

Youre selling broken stuff and now youre telling me : oww , we cant return! If someone will sell you broken things would you be happy with that?! After she started talk to me even more rude with more anger, basically , i had feelings she wants to jump on me , she started to talk to me more loudly : Why you talk to me like that ?! I dont like how you talk to me ?!

Theres no understanding , no responsibility about selling broken things, no sorry to scam people about return policy instead of sorry I got from cashier- only anger. I got shocked from this rude attitude and from policy I heard first time. What is that? I literally got shocked!

She started talk to me even more angry: . She was yelling at me . I start yelling: Call me a manager! And manager came with even more disrespectful attitude .

With showing me fingers ( literally !) , the girl manager told me that she is not gonna return me . She can return! But She doesnt like what Im saying so she is not gonna do this. But she could .

But she is not gonna! She was putting her hands near my face and was telling me that my behavior is not nice. She was teaching me how to behave with her hands next to my face!!!. Im not kidding now!

Its like a bad movie or what is that?!!! Then she told me to leave the store. She is not returning me anything! So what happened?!

They are selling broken lamp, talking rude with people, fingering at me next to my face and made it like Im a problem . Basically, instead of return , or at least they could say : Were sorry for that , but we cant return and more explain about policy, what did they do? They choose position of rude attitude , anger , jump at me and say that Im a bad person so they can kick me out of the store and no return! Horrible!

Horrible experience ! They turn my mood down just in few minutes of being there . Im looking now at Google reviews. Im not a first customer exactly with the same complaints.

And I came with my friend. Sheve seen everything. She got shocked, too. Thats was horrible horrible awful experience!

Its never happened at any other Goodwill stores before. Please, please, can customer service DO something so they stopped to talk like that to customers - that manager and cashier are extremely rude ! I believe I really had feelings about they did this in purpose! Do they feel a power from being rude to people or what are problem they have really?

Im shocked ! Disappointed! Im not gonna leave this situation without paying attention! That much awful I had feeling!

And why it happened to many people at the same location! Seems from reviews many people had the same experience! Can someone stop them! My another question: I want to return this broken lamp.

Before I didnt care about 5$ , it was just on my way. Now its become very important for me since that horrible experience! Which store can I return it ?

To that horrible place I dont want to come back ever again! That two girls are extremely rude!

This involves the Ohio store. I received an empty box within a box.

My 2nd issue, they've become so accustomed to telling people they don't refund grabbags that they forget it's possible to grossly misrepresent them.
I've had mostly good customer service from this company, but some bad or just ignored as well. I almost get the feeling that they have an over abundance of customers so they feel they can afford to lose a few good ones & don't care, hard to say. I won a 14k gold chain w/ pendant enclosing a 22-24k gold coin & received an empty jewelry box. I was looking forward to receiving my 1st ever gold coin but was given a refund MINUS shipping, handling & taxes.

I was disappointed but just accepted the loss believing it might've been stolen in route. I then started having my packages rerouted to Walgreens to have a witness present while I open the boxes. Moving on from the missing coin loss, I won several jewelry grabbags & was receiving some with the bags & boxes wide open so I wrote the store asking them to add tape because at that price one would've thought they'd at least close the packages better. These grabbags were $300-$700 each & I was literally receiving wide open boxes.

Then realized they were full of things that really should've been listed as scrap, junk or crafts at best. The listings said unsorted. 2 were unsorted, a 3rd looked like it had been completely gone through, sorted , returned & resold again. Nothing was tangled, 20+ lbs came out of the box easily in a matter of what seemed like a few minutes , a truly unsorted box can take hours.

Nothing was marked, many things said craft right on the packaging, the little boxes were empty, a huge amount of items were rusted & not worth keeping for fear of getting tetanus, I can't even donate this stuff back to them. The store said they won't accept my DONATION because they'd have to pay to have it all thrown in the garbage. That in itself's pretty telling. The last 2 grabbags were full of dirty hair bows that are so dirty they can't be cleaned, plastic & broken Halloween kids light up rings, back scratchers, the pieces that remotely looked good in the pics were all broken or rusted so badly that they can't even be given to children to be used as crafts.Literal garbage that never should've been listed.

Someone placed one nice item on top & the rest underneath was trash. I'm not saying that to be mean or slang I mean it was literal garbage. I've bought enough of these to know the difference between unsorted & sorted, and I'm certainly not blind I can see broken, damage, rusted to the point of possibly getting tetanus, dirty beyond the normal dirt, caked mud like kids had used the items to make mud pies & REAL GARBAGE. I've written the store & they basically say sorry.

I've written customer service 3-4xs & get no response. They've become so accustomed to just telling people sorry that they're not hearing me. Selling me trash & calling it good isn't good for business. I later realized this was the same store that sent me an empty box & kept my shipping, taxes & fees.

They're even listing copper as gold. That's a color we learn to recognize as toddlers. I know they're not experts but there's clearly something wrong. 5 Listings said Lot of Unsorted Jewelry 20.28 lbs.(May Contain Plastics, Metals, Silver, & More) & arrived in worse condition than any parts or crafts grabbag I've ever seen, 2-3 boxes were literally garbage.

It saddens me to even post this as I've always donated to GW & try to help but this is beyond wrong & bad customer service. Not all of us are trying to get things for free or think there's huge treasures in these but we don't expect to be sent. ALL garbage in these. They won't even look into it.

I thought maybe a past employee used these 2 boxes for trash & they just didn't make it to the bin & a new employee listed them by mistake. After researching the listings & receiving things being listed as gold but aren't & several worse than horrible grabbags I'll keep contacting them & letting folks know to be careful when buying at that store. I mean gw could at least train people as to what are crafts, costume or fine jewelry, copper & silver, at the very least what's rusted broken beyond repair, dirty & literally trash. I have the receipts, pics & boxes of trash but they ignore me with we don't refund grabbags.

But what about those that are grossly misrepresented, not even a response? 3 out of 5 were NOT unsorted as listed. 2 were sorted into trash, 1 was sorted into all unmarked items & 2 were unsorted grabbags that should've been listed as crafts . I've bought crafts grabbag by accident that were better .

These are beyond bad, they're not as presented.

99% trash is misrepresentation. Not all of us are liars this really happened.

I am a customer at Immokalee fl location as well as other stores. I am very outraged that you allow your managers and employees treat customers like common criminals they have one employee there that is manager.

She short black hair and glasses and she literally stand in front of dressing room doors and counts clothing and when you come out she counts them again. This is so ridiculous to be watched and treated I. This store. She walks back in forth in front of the dressing room doors she does no work and I heard a customer ask her why she watching him and she commented to him rudely and obnoxiously said my job is to not let thieves in these dressing rooms.

And he literally told her mamm you should be removed from your job immediately she said good luck with that hahaha. Wow just speechless. She continued to argue with an elderly woman and told her she could not take her own purse in fitting room for security reasons. Now I believe that her and other employees should be removed immediately.

What kind of customer service do you train your employees for. I dont know her name but she is short and black hair always up in bun and glasses. And manager I believe she doesnt do any work just watching customers and I mean standing in on spot staring at customers. What kind of shopping experience do you want your committed customers to have.

This is wrong.

There already a notice on fitting roomm doors Need assistance let employees know also
When she was called up front another time I was in she literally accused a customer of changing a price tag on an item. This store is terrible and poor customer service.

TO WHOM IT MAY CONCERN:
I went to goodwill marietta ga off powder springs road, I purchased toys at this goodwill they put a bunch of misc. Toys in a bag broken or not and sale for 1 price well my grandson open the bag but u could tell the difference all others I purchased had an individual price on them which I told the lady name tosha.

(Very poor customer service) She charged me 1.69 for every toy which came out to be about 30 dollars for a bunch of happy meal toys. I'm furious, I want my back, I will take every toy back to the store for a refund, straight *** that's literally robbing people.please reply ASAP, I work hard for my money and don't like getting ripped off.
Kimbr0810@***.com