Goodwill Phone Numbers and Emails

Toll-Free Number:

  • (800) 741-0186
  • Total calls: 858
  • Issues resolved: 7
  • Last call:

Customer Service:

  • (800) 466-3945
  • (770) 771-0460

Goodwill Emails:

Customer Service
Jobs/ Career
Media

Goodwill Contact Information

Goodwill Website:

Goodwill Help Center:

Corporate Office Address:

Goodwill Industries International, Inc.
15810 Indianola Drive
Rockville, Maryland 20855
United States
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Goodwill Rating Based on 462 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Diversity of Products or Services
Website

Rating stats

Rating trend

Summary of Goodwill Customer Service Calls

1.1K TOTAL
CALLS
00:39 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Goodwill Customer Service?

Staff Question:

  • “Because my corporate balls came in brought a team lead with him and she was totally disrespectful to me super rude I have witnesses where she was rude to me and I want something done about it because I am great at my job and I always hit my numbers a”
  • “Customer service issue”
  • “Customer service complaint”

Employment Question:

  • “W2 form”
  • “About job applications iput in few applications not heard back very interested”
  • “Payroll”

Request for Information Question:

  • “I need to ask about pick ups before I schedule”
  • “I have a question about price tags”
  • “I'm looking for a Goodwill here in Tualatin Oregon.”

Product/ Service Question:

  • “Sold broken tv”
  • “Damaged merchandise”
  • “Wheels for work progrsm”

Return/ Replace Question:

  • “No specification of return eligibility on receipt”
  • “Return”
  • Exchanges

Account Question:

Payments and Charges Question:

  • “Cant make a payment online”
  • “Problems with lady that in charge in alice called me a thief and aquised me of stealing when price tag came off and reported me for stealing my own wallet”
  • “Regarding froud with me 8 lakh my coin payment company dont give me”

Cards Question:

  • “Gift card issue”
  • “It has been 10 business days and I still haven't received my money back on my card. It's only 18.75 dollars.”
  • “Want to make NJ good will reward card”

Shipping and Delivery Question:

  • “My order has not shipped”
  • “Cylinder wala cylinder Lekar Nahin Aata Splender vakyo black kar deta hai”
  • “Shipping issue”

Refund Question:

  • “Regarding refund”
  • “Refund”
  • “Refund never posted on my card”

Website/ Application Question:

  • “Need saws documents from old website”
  • “Application Status”

Activation/ Cancellation Question:

  • “Activation”

Other Question:

  • “Complaining”
  • “Cressona pa store always closes early”
  • “I am locked out from my favorite list.”

About

Goodwill Terms of Service
To read more: http://www.goodwill.org/uncategorized/terms-and-conditions/
Goodwill Privacy Policy
To read more: http://www.goodwill.org/uncategorized/privacy-statement/
Top Goodwill Services

Manager, Customer Care, Cashier

Top Goodwill Products

Clothing, Store Facility, Facility

Goodwill Pros and Cons

Pros: Goodwill before this incident, Some good bargins, Purchase at bargin prices, Prices and layout quality of items, Odd things i can find there

Cons: Poor customer service, Lousy customer service only care about themselves, Managers are rude, Company greed, Pricing

Related Companies

ShopGoodwill, Goodwill Staffing

Summary

Goodwill is a non-profit company. It is a provider of education, training, and different career services. Goodwill offers its services to people with various disadvantages: lack of money or education, homelessness, or some physical or other disabilities. The company offers a number of job training programs in different fields. In addition, Goodwill offers job placement. This educational provider offers online learning as well. Goodwill has a number of vendors and sponsors, the company is not making or conducted primarily to make a profit. It also attracts volunteers and those who want to donate a vehicle, cash, or some goods.

Goodwill claims that it is all about helping people.

Goodwill reviews and complaints

Goodwill is ranked 37 out of 299 in Non Profit Organizations category

Area Served

USA

Payment Methods

MasterCardPayPal

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