Contact Goodwill Customer Service
Goodwill Phone Numbers and Emails
Customer Service Number:
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(301) 530-6500Customer Service
Goodwill Email:
How to Contact Goodwill Customer Service?
Most Popular Number:
| Total calls: 607 | Issues resolved: 6 | Last call: Mar 20, 2025 |
Goodwill Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Goodwill Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Goodwill is 3015306500. 25% of customers managed to speak with a real person.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Goodwill may ask you for the following information to identify you as a customer: first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Goodwill Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Goodwill is 3015306500. 25% of customers managed to speak with a real person.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Goodwill may ask you for the following information to identify you as a customer: first and last name.
People call Goodwill mainly because of product/ service, staff and request for information.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Goodwill is contactus@goodwillintl.zendesk.com. 50% of consumers stated that they received a response by email from the company.
Contact Information
Goodwill Website:
Goodwill Help Center:
Corporate Office Address:
Goodwill Customer Service Reviews
Terrible customer service from the store supervisor at the 4500 S 900 E in Utah. If the supervisor is on the cash register every time I go shopping, she will stop what she's doing to scan my items.
She will always look at the price tags and blatantly say it's not the right price and give me the most outrageous price for the items. Apparently, she has something against me and I don't even know her.
I'm in law enforcement and her accusations against me are ridiculous. I have been a customer for years and I will never be shopping there again.
Hello Goodwill, I have written to you several times in regards to the two sculptures that I received from Shop Goodwill Miami Gardens, which arrived broken. One was purchased on December 17, and the other one was purchased on December 22.
They ran my card, took my money, and I paid them on time. They shipped the items on time, but they arrived broken, and I have told them this over and over again in messages. Yet, they have not responded to any of my messages. I want my money back.
I am sitting here with two broken sculptures, and the terrible customer service from e-commerce in Miami has not even responded to any of my messages. What kind of company is this? No other Goodwill online on Shop Goodwill conducts this type of business, except this one. I have called Kristen, the manager at e-commerce, and she never answers the phone.
I have written, but no one answers any email messages. This type of customer service is shameful.
I will continue to write to them until they handle this issue. R McDonald
Everybody's nice and helpful over the phone but nothing's been resolved. I would like to know who stole my bags everybody seen the video but me they will not let me see it they won't even tell me what they see but the video is ready for the police to see if I file a police report other than that I'm shut out and that doesn't make any sense to me why?
How Good is Goodwill's Customer Service?
Summary of Goodwill Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Goodwill?
Product/ Service Question:
- “Complaint”
- “Complaint on manager”
- “Transphobic worker”
Staff Question:
- “Customer service complaint”
- “Bad customer service on East Washington of Indianapolis”
- “Disrespect by employee, broken item.”
Request for Information Question:
- “Need to speak to someone”
- “Request rider carrs for handy cap.”
- “Concerned about Goodwill”
Employment Question:
- “Need my w2”
- “For my w2 form”
- “W-2”
Payments and Charges Question:
- “Trying to file taxes from 2024 need my receipt for my donation from last year”
- “Over charged”
- “Over charge”
Shipping and Delivery Question:
- “Lost item”
- “My package has not been delivered thanks”
- “I was just at the Goodwill, which I go to at least twice a week. There was jars on sale for $1.09 I purchased 32 of the jars had $2.89. I asked to get the jars for the Lower number which I was denied. all identical.”
Account Question:
- “Why can't I log in”
- “Creating acct but it won’t except my email address”
- “Can't login”
Return/ Replace Question:
- “Mgr refuge to return a lamp because she it work all EM have 72 hours”
- “To give correct address for myself former employee”
- “Return questions”
Cards Question:
- “I can't check gift card online”
- “Card”
- “Giftcard”
Refund Question:
- I have not been refunded for broken items shipped to me
- “Refund”
- “Store refund issue”
Website/ Application Question:
- “Application Status”
- “Having trouble with the application for employment”
- “I needed an update on my application”
Activation/ Cancellation Question:
- “Cancel”
- Cancel shipping
- “Order cancellation”
Other Question:
- “Tax form signature”
- “Online order”
- Accused of lying by a cashier
Compare Goodwill Customer Service To
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