Goodwill Phone Numbers and Emails

Toll-Free Number:

  • (800) 741-0186
  • Total calls: 858
  • Issues resolved: 7
  • Last call:

Customer Service:

  • (800) 466-3945
  • (770) 771-0460

Goodwill Emails:

Customer Service
Jobs/ Career

Goodwill Contact Information

Goodwill Website:

Goodwill Help Center:

Corporate Office Address:

Goodwill Industries International, Inc.
15810 Indianola Drive
Rockville, Maryland 20855
United States
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Goodwill Rating Based on 462 Reviews

Rating details

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Customer service
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of Goodwill Customer Service Calls

00:39 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Goodwill Customer Service?

Staff Question:

  • “Because my corporate balls came in brought a team lead with him and she was totally disrespectful to me super rude I have witnesses where she was rude to me and I want something done about it because I am great at my job and I always hit my numbers a”
  • “Customer service issue”
  • “Customer service complaint”

Employment Question:

  • “W2 form”
  • “About job applications iput in few applications not heard back very interested”
  • “Payroll”

Request for Information Question:

  • “I need to ask about pick ups before I schedule”
  • “I have a question about price tags”
  • “I'm looking for a Goodwill here in Tualatin Oregon.”

Product/ Service Question:

  • “Sold broken tv”
  • “Damaged merchandise”
  • “Wheels for work progrsm”

Return/ Replace Question:

  • “No specification of return eligibility on receipt”
  • “Return”
  • Exchanges

Account Question:

Payments and Charges Question:

  • “Cant make a payment online”
  • “Problems with lady that in charge in alice called me a thief and aquised me of stealing when price tag came off and reported me for stealing my own wallet”
  • “Regarding froud with me 8 lakh my coin payment company dont give me”

Cards Question:

  • “Gift card issue”
  • “It has been 10 business days and I still haven't received my money back on my card. It's only 18.75 dollars.”
  • “Want to make NJ good will reward card”

Shipping and Delivery Question:

  • “My order has not shipped”
  • “Cylinder wala cylinder Lekar Nahin Aata Splender vakyo black kar deta hai”
  • “Shipping issue”

Refund Question:

  • “Regarding refund”
  • “Refund”
  • “Refund never posted on my card”

Website/ Application Question:

  • “Need saws documents from old website”
  • “Application Status”

Activation/ Cancellation Question:

  • “Activation”

Other Question:

  • “Complaining”
  • “Cressona pa store always closes early”
  • “I am locked out from my favorite list.”


Goodwill Terms of Service
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Goodwill Privacy Policy
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Top Goodwill Services

Manager, Customer Care, Cashier

Top Goodwill Products

Clothing, Store Facility, Facility

Goodwill Pros and Cons

Pros: Goodwill before this incident, Some good bargins, Purchase at bargin prices, Prices and layout quality of items, Odd things i can find there

Cons: Poor customer service, Lousy customer service only care about themselves, Managers are rude, Company greed, Pricing

Related Companies

ShopGoodwill, Goodwill Staffing


Goodwill is a non-profit company. It is a provider of education, training, and different career services. Goodwill offers its services to people with various disadvantages: lack of money or education, homelessness, or some physical or other disabilities. The company offers a number of job training programs in different fields. In addition, Goodwill offers job placement. This educational provider offers online learning as well. Goodwill has a number of vendors and sponsors, the company is not making or conducted primarily to make a profit. It also attracts volunteers and those who want to donate a vehicle, cash, or some goods.

Goodwill claims that it is all about helping people.

Goodwill reviews and complaints

Goodwill is ranked 37 out of 299 in Non Profit Organizations category

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