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Contact Goodwill Customer Service

How to Reach a Person at Goodwill

Verified Contact Information

Customer Service Number:

  • 1-301-530-6500
    Customer Service
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Send Message

Customer Service:

contactus@goodwillintl.zendesk.com
contactus@goodwill.org

Legal:

giilegal@goodwill.org
contactus@goodwill.org
Privacy Inquiries

Goodwill Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Goodwill Phone Number
1 (301) 530-6500
Average Hold Time
00:02:25
Average Calls duration
2 minutes
Most Popular Goodwill Email Address
contactus@goodwill.org
Goodwill Live Agent Availability
2% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact Goodwill Customer Service?

You have the option if you want to contact the Goodwill contact information team. For direct and immediate help, dial the Goodwill corporate phone number at 1-(301) 530-6500. This number will connect you to the customer care representative, who will listen to your concerns, guide you with the most helpful solution, and even walk you through the process. Whether you have donation-related questions, a shopping query, or any other doubts, you can call Goodwill. The support team will help you with the best possible solution for your problem.

You can contact Goodwill customer care via email to get fixes for your issues or doubts. If you have any general inquiries or concerns, you can shoot a Goodwill customer service email over to contactus@goodwill.org. You will not get an instantaneous response with the solution. But you can be assured that the team will reach out to you after reviewing your email at their earliest. This might take two to three working days. Using the email address is a great way to connect with Goodwill customer care. However, it's best to contact them via the corporate number instead of email if your concerns are urgent and need immediate attention.

You can contact Goodwill customer care via live chat if you need any help from the team. First, head over to the official website and head to the bottom right corner, and you'll find a 'Help' button. Click on it, and a chatbot will pop up and send you an initial message. While the bot is well-programmed for quick questions, if you want to talk to a Goodwill customer care representative, click "Get in touch." You can click on it to provide the necessary contact details and specific concerns. After this, a Goodwill representative will contact you to assist you with your queries. When getting in touch with Goodwill customer care, it’s best to have all the information you need and the live agent might require. This expedites the process and you can get the help sooner.

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Contact Information

Goodwill Website:

Goodwill Help Center:

Corporate Office Address:

Goodwill Industries International, Inc.
15810 Indianola Drive
Rockville, Maryland 20855
United States

How Customers Rate Goodwill Support?

3.5 / 5
Needs improvement

Based on 6.4K calls to Goodwill customer support through PissedConsumer.com and 6 survey responses.

Total Calls
6.4K
Avg Call Duration
01:22
Issues Resolved
3%

Why Customers Call Goodwill?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 26%
  • Product/ Service 21%
  • Staff 13%
  • Request for Information 11%
  • Employment 6%
  • Shipping and Delivery 6%
  • Payments and Charges 6%
  • Account 3%
  • Return/ Replace 3%
  • Cards 2%
  • Refund 1%
  • Website/ Application <1%
  • Activation/ Cancellation <1%
  • Claims & Legal Issues <1%
  • Streaming Services <1%
  • Questions About an Order <1%
  • Payments & Transfers <1%

Customer Inquiries & Issues

26%
  • "Horrible stores"
  • "Check order"
  • "The music being played in the store"

Product/ Service

21%
  • "Complaint"
  • "Moving out due to poor air Quality as well as bugs and such"
  • "Broken items sold online"

Staff

13%
  • "Rude donation center employees"
  • "Manager harassing humiliating and insulting customer"
  • "Rude employee"

Request for Information

11%
  • "Good morning I need some help to buy a car"
  • "Have some questions"
  • "My car was hit at Goodwill in Shelbyville, Kentucky and I cannot get a response back. There is report on file and camera."

Employment

6%
  • "Dates of employment"
  • "Employment"
  • "Job applicant"

Shipping and Delivery

6%
  • "No delivery"
  • "Delivery"
  • "Shippong my orfer"

Payments and Charges

6%
  • "Unfair pricing"
  • "Discount program well I won't spoken"
  • "Will not accept payment"

Account

3%
  • "I've been told I have three accounts. I eat to consolidate."
  • "Sign up for points"
  • "Cant get into account"

Return/ Replace

3%
  • "had to change email address and phone due to Identy thift eft"
  • "Return credit not accepted at another goodwill"
  • "For a return label"

Cards

2%
  • "Gift card issue"
  • "Campanion cards"
  • "Issue with card"

Refund

1%
  • "Refunds"
  • "Goodwill denied me a refund I purchased a counterfeit bag"
  • "Refund"

Website/ Application

<1%
  • "To see if I put my application in right"
  • "Because I'm trying to use your website and your automated system keeps trying to use my old credit card did the same thing yesterday and blocked my card I had to go to the bank and get a new one now it's trying to do it to it again"
  • "Can't get into shop-goodwill website…"

Activation/ Cancellation

<1%
  • "Cancel"
  • "Cancel shipping"
  • "Order cancellation"

Claims & Legal Issues

<1%
  • "Injury"
  • "Lawsuit"
  • "Accident"

Streaming Services

<1%
  • "Regarding tv commercial"
  • "Used TV"
  • "I pay for some furniture and I went back tonpick them and they sold itvto other person I have the recipt"

Questions About an Order

<1%
  • "Orders"
  • "My order"

Payments & Transfers

<1%
  • "Redeem"

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