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Contact Goodwill Customer Service

How to Reach a Person at Goodwill

Verified Contact Information

Customer Service Number:

  • 1-301-530-6500
    Customer Service
Call customer service
Send Message

Goodwill Emails:

Customer Service
contactus@goodwill.org
Legal
contactus@goodwill.org
Privacy Inquiries

Goodwill Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Goodwill Phone Number
1 (301) 530-6500
Average Hold Time
00:03:36
Average Calls duration
2 minutes
Most Popular Goodwill Email Address
contactus@goodwill.org
Goodwill Live Agent Availability
1% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Goodwill Customer Service?

Most Popular Number:

(301) 530-6500
Customer Service
Total calls: 787 Issues resolved: 12 Last call: May 2, 2026

You have the option if you want to contact the Goodwill contact information team. For direct and immediate help, dial the Goodwill corporate phone number at 1-(301) 530-6500. This number will connect you to the customer care representative, who will listen to your concerns, guide you with the most helpful solution, and even walk you through the process. Whether you have donation-related questions, a shopping query, or any other doubts, you can call Goodwill. The support team will help you with the best possible solution for your problem.

You can contact Goodwill customer care via email to get fixes for your issues or doubts. If you have any general inquiries or concerns, you can shoot a Goodwill customer service email over to contactus@goodwill.org. You will not get an instantaneous response with the solution. But you can be assured that the team will reach out to you after reviewing your email at their earliest. This might take two to three working days. Using the email address is a great way to connect with Goodwill customer care. However, it's best to contact them via the corporate number instead of email if your concerns are urgent and need immediate attention.

You can contact Goodwill customer care via live chat if you need any help from the team. First, head over to the official website and head to the bottom right corner, and you'll find a 'Help' button. Click on it, and a chatbot will pop up and send you an initial message. While the bot is well-programmed for quick questions, if you want to talk to a Goodwill customer care representative, click "Get in touch." You can click on it to provide the necessary contact details and specific concerns. After this, a Goodwill representative will contact you to assist you with your queries. When getting in touch with Goodwill customer care, it’s best to have all the information you need and the live agent might require. This expedites the process and you can get the help sooner.

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Contact Information

Goodwill Website:

Goodwill Help Center:

Corporate Office Address:

Goodwill Industries International, Inc.
15810 Indianola Drive
Rockville, Maryland 20855
United States

Summary of Goodwill Customer Service Calls

6.3K TOTAL
CALLS
01:17 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Goodwill?

Product/ Service Question:

  • “Complaint”
  • “Problems in work place”
  • “I was playing and I was decread the winner and and the tv lost the network .what do I dos network what do I do?a”

Staff Question:

  • “Community service PIN code”
  • Horrible attitude from manager and worker ! Lying about return policy
  • “Customer service”

Request for Information Question:

  • “Help with recovering a donation receipt”
  • “About a job”
  • “Have a question”

Employment Question:

  • “For a job”
  • “I just interviewed for a job as a lease data entry person and I want to make sure I’m not being scammed. They asked a weird question at the end of the interview.”
  • “Payroll problem”

Payments and Charges Question:

  • “I pay for item, but it’s saying it’s not paid”
  • “They’re charging 1299 for an item at the Allend I spoke to the supervisor Angelale Plaza, Goodwill Pittsfield, and the one at North Adams is charging 399. I came to get my refund. They said they can’t do it.”
  • “Double charge on my bank account”

Shipping and Delivery Question:

  • “Sold wrong item”
  • “My item was not shipped to yet!!!”
  • “Lost item”

Return/ Replace Question:

  • “Issue returning”
  • “Store will not take return”
  • “Mgr refuge to return a lamp because she it work all EM have 72 hours”

Account Question:

  • “Trying to set up account”
  • “Why can't I log in”
  • “Creating acct but it won’t except my email address”

Cards Question:

  • “To add my phone number to my card because I lost the old card”
  • “I can't check gift card online”
  • “Card”

Refund Question:

  • “Goodwill denied me a refund I purchased a counterfeit bag”
  • “Refund”
  • I have not been refunded for broken items shipped to me

Website/ Application Question:

  • “To see if I put my application in right”
  • “Because I'm trying to use your website and your automated system keeps trying to use my old credit card did the same thing yesterday and blocked my card I had to go to the bank and get a new one now it's trying to do it to it again”
  • “Can’t get into shop-goodwill website…”

Activation/ Cancellation Question:

  • “Cancel”
  • Cancel shipping
  • “Order cancellation”

Other Question:

  • “Maya”
  • “Items very expensive”
  • “Money problem”

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