Goodwill
Reviews and Complaints

I first allow me to give you a small background on me. I just got in remission from breast cancer, my hair finally started growing back, and I'm starting college in spring.

I decided to get a few items for my orientation, the reason being that all my clothes are just way too big after losing all my weight from chemo. I just moved out here and even had to use MapQuest to find a local Goodwill, which led me here to the one in Hollywood on Hollywood Blvd. For the first time ever, to my surprise, the manager lady commanded me to leave, and she was calling the cops all loud and embarrassing in front of a store full of people. She can't even tell me what I've done; I know the answer: she's judging me for my weight and hair loss...

and sickness (cancer), possibly racist against white girls; it happens.

I think I deserve an apology and should be allowed to shop here; it's very close to my new apartment. Now what?

This involves the Ohio store. I received an empty box within a box.

My 2nd issue, they've become so accustomed to telling people they don't refund grabbags that they forget it's possible to grossly misrepresent them.

I've had mostly good customer service from this company, but some bad or just ignored as well. I almost get the feeling that they have an over abundance of customers so they feel they can afford to lose a few good ones & don't care, hard to say. I won a 14k gold chain w/ pendant enclosing a 22-24k gold coin & received an empty jewelry box. I was looking forward to receiving my 1st ever gold coin but was given a refund MINUS shipping, handling & taxes.

I was disappointed but just accepted the loss believing it might've been stolen in route. I then started having my packages rerouted to Walgreens to have a witness present while I open the boxes. Moving on from the missing coin loss, I won several jewelry grabbags & was receiving some with the bags & boxes wide open so I wrote the store asking them to add tape because at that price one would've thought they'd at least close the packages better. These grabbags were $300-$700 each & I was literally receiving wide open boxes.

Then realized they were full of things that really should've been listed as scrap, junk or crafts at best. The listings said unsorted. 2 were unsorted, a 3rd looked like it had been completely gone through, sorted , returned & resold again. Nothing was tangled, 20+ lbs came out of the box easily in a matter of what seemed like a few minutes , a truly unsorted box can take hours.

Nothing was marked, many things said craft right on the packaging, the little boxes were empty, a huge amount of items were rusted & not worth keeping for fear of getting tetanus, I can't even donate this stuff back to them. The store said they won't accept my DONATION because they'd have to pay to have it all thrown in the garbage. That in itself's pretty telling. The last 2 grabbags were full of dirty hair bows that are so dirty they can't be cleaned, plastic & broken Halloween kids light up rings, back scratchers, the pieces that remotely looked good in the pics were all broken or rusted so badly that they can't even be given to children to be used as crafts.Literal garbage that never should've been listed.

Someone placed one nice item on top & the rest underneath was trash. I'm not saying that to be mean or slang I mean it was literal garbage. I've bought enough of these to know the difference between unsorted & sorted, and I'm certainly not blind I can see broken, damage, rusted to the point of possibly getting tetanus, dirty beyond the normal dirt, caked mud like kids had used the items to make mud pies & REAL GARBAGE. I've written the store & they basically say sorry.

I've written customer service 3-4xs & get no response. They've become so accustomed to just telling people sorry that they're not hearing me. Selling me trash & calling it good isn't good for business. I later realized this was the same store that sent me an empty box & kept my shipping, taxes & fees.

They're even listing copper as gold. That's a color we learn to recognize as toddlers. I know they're not experts but there's clearly something wrong. 5 Listings said Lot of Unsorted Jewelry 20.28 lbs.(May Contain Plastics, Metals, Silver, & More) & arrived in worse condition than any parts or crafts grabbag I've ever seen, 2-3 boxes were literally garbage.

It saddens me to even post this as I've always donated to GW & try to help but this is beyond wrong & bad customer service. Not all of us are trying to get things for free or think there's huge treasures in these but we don't expect to be sent. ALL garbage in these. They won't even look into it.

I thought maybe a past employee used these 2 boxes for trash & they just didn't make it to the bin & a new employee listed them by mistake. After researching the listings & receiving things being listed as gold but aren't & several worse than horrible grabbags I'll keep contacting them & letting folks know to be careful when buying at that store. I mean gw could at least train people as to what are crafts, costume or fine jewelry, copper & silver, at the very least what's rusted broken beyond repair, dirty & literally trash. I have the receipts, pics & boxes of trash but they ignore me with we don't refund grabbags.

But what about those that are grossly misrepresented, not even a response? 3 out of 5 were NOT unsorted as listed. 2 were sorted into trash, 1 was sorted into all unmarked items & 2 were unsorted grabbags that should've been listed as crafts . I've bought crafts grabbag by accident that were better .

These are beyond bad, they're not as presented.

99% trash is misrepresentation. Not all of us are liars this really happened.

I bid on items using the Quick Bid button, which automatically records your bid. When I went to pay for my items it popped up a message that it was pick-up only...I live in AZ.

I reached out to the store and was told by bidding I "signed a contract" to pay and my only option was to pick up my items in Indiana as they would not ship them. They then placed my account in arrears, blocking me from bidding on ANY items at ALL locations. None of which are over the 20# weight limit. I have reached out several times and every time I'm quoted a different "policy".

Basically, they are demanding I pay for items they are unwilling to ship and which I will not receive. This is on ONLINE auction...it is implied that people don't live locally and items are to be shipped.

I am a reseller and have purchased thousands of dollars of merchandise from all over the country - including Hawaii - and have never had an issue.

1) If it is pick-up only that should be in the TITLE of the listing.

2) I participate in numerous online auctions, which give participants a designated amount of time to pay or the items are placed back up for auction.

3) There is no "contract"

I believe there is fraud being committed at this location. I'd like to know what is happening with the items that are paid for but not picked up?

I'm considering paying and then filing a fraud complaint with my credit card company so I can get the hold off my account.

I'm totally willing to pay for items as well as shipping charges, but they refuse.

They need to go back and read their mission statement and get back to the purpose of Goodwill because they certainly are not spreading any good.

Are the Goodwill employees are not very happy with the Ashland Wisconsin Goodwill retail store on the Goodwill employees or not. Very happy with the HR managers because they are very mean I can't do all the employees how does Goodwill management is very mean?

I spent to all the employees and plus our employees do not like manager Katrina working down at the Ashland Wisconsin Goodwill retail store manager Katrina.

All the employees are not very happy with you and plus our employees are not very happy with the Duluth headquarters managers. Unemployeds are not very happy with the managers at the Duluth headquarters Managers

It was nothing new to me. I'm in Cincinnati, and I stopped shopping there years ago.

It was obvious they thought they were a boutique! Most of the shirts and blouses I could get retail, on sale, for the same price. So, they lost my business to St. Vincent de Paul, which is truly a bargain place to shop.

Goodwill may claim they need to raise prices in today's economy, but that trend started here about 5 years ago. It has nothing to do with wages, etc.

I wonder what the CEO's salary is? If you could see the bins and more bins of donations, you'd think they'd want to move their stock as quickly as possible in order to help the unfortunate, they claim their aim is.

Anthem Wisconsin Goodwill store retail store down to Duluth headquarter managers. They drive every employee crazy.

You're no longer allowed so we can keep in your Gilbert store open till about 7:00 p.m. because that's way too late at the Ashland Wisconsin Goodwill store. Customers do not go shopping at the Goodwill store in Ashland Wisconsin.

Do not go shopping. Do not go good store