Holly P Cxb
map-marker Virginia Beach, Virginia

Car got vadlized

So I am an employee at South Rosemont road Virginia Beach Goodwill. I was working on June 4th at 12:00 to 8:00 shift when on break around 3:00 went out to my car to start it and sounded like it has been messed with like a motorcycle when I started it. Come to find out my Cadillac converter was stolen out of my car
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Loss:
$1300
Pros:
  • Car

Preferred solution: Full refund

2 comments
Guest

Goodwill is not going to do anything about your car.

Goodwill-Industries-Intl

It would be best for you to contact your local Goodwill Headquarters, please enter the store's address and/or zip code into the following link: https://***/locator/. You can then access their website to get more information as well as the correct contacts to help you with your request.

Make sure to not give out any sensitive information over email.

Goodwill of Central & Coastal Virginia, Inc. 6301 Midlothian Turnpike Richmond, VA 23225 (804) 745-6300 http://***

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Anonymous
map-marker Yuma, Arizona

Racist management

You guys profile customers on race and will never be spending money in your stores! It was humiliating begging to use the restroom and being
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1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill Industries of Northeast Indiana, Inc. 1516 Magnavox Way Fort Wayne, IN 46804 (260) 478-7617 http://*** https://***/contact-us/

Anonymous
map-marker Yuma, Arizona

Denied to use the restroom

Racist manager profiled me and was disrespectful while denying me access to the restroom while allowing white customers to use restroom
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1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill of Central and Northern Arizona 2626 West Beryl Avenue Phoenix, AZ 85021 (602) 535-4000 http://***/ https://***/contact/

Lora C Xsr
map-marker New York, New York

Manager is not putting out certain retail, just being mean the box of (good) donated movies been sitting there in a box for weeks, what is the problems

Why do the sales people at Goodwill refuse to put out movies they have been setting there for three months no excuses
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Cons:
  • No communication as a manager

Preferred solution: Let the company propose a solution

User's recommendation: Better communication with customersi stop treating folk like to hey nobody just because it's Goodwill.

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

NYC Main Office Goodwill Industries of Greater New York & Northern New Jersey, Inc. 25 Elm Place, 3rd Floor, Brooklyn, NY 11201 info@goodwillnynj.org (718) 728-5400

Don W Yxz
map-marker Woodhaven, Michigan

Refund

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I bought a gaming system and games from the Woodhaven goodwill. I tested system when I got home and it didnt work I then took the system to two gaming stores and they couldnt get it to work either but the games did on their system .

I took system back to the store and was told this was a package deal and she the manager wanted the games back in order to give a refund. I explained I paid $100 for both and I wanted the games. It clearly states on my receipt that non working electronics can be returned within 5 days. The manager would not budge an inch and wouldnt offer me a nickel refund.

Even though the male manager Scott had no problem with the partial refund until she came from the back of store. I explained to the manager that Im in the store basically everyday spending money because Im retired and enjoy thrifting.

I dont think she cared one bit. I ended up calling the store back a few hours later to get a corporate number and was hung up on 3 times before getting a number that went no where and was sent to an answering machine that wouldnt take a message.

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Loss:
$50
Pros:
  • Cheap clothes
Cons:
  • Management unwillingness to resolve a problem

Preferred solution: Price reduction

User's recommendation: Don’t depend on a receipt to cover non working electronics

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill Industries of Greater Detroit 3111 Grand River Detroit, MI 48208-2962 (313) 964-3900 http://*** https://***/contact/

Amy R Bfl
map-marker Palm City, Florida

Issue with local goodwill store

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I was in the palm city store buying bathing suits for my sister's. One of the bottoms was missed tagged so figured they would fix it. Nope the guy said it would have to wait until another day. It was clearly a mistake, the tag was labeled as pants)shirts. Not exactly sure why they couldn't just change the price but acted like it was something unheard from. The price was double what it should have been. Just can't wrap my head around it.
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Loss:
$6
Pros:
  • Employees have no emotion or will to do the right thing
Cons:
  • Employees have no emotion or will to do the right thing

Preferred solution: Let the company propose a solution

User's recommendation: Nope

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Gulfstream Goodwill Industries 1715 E Tiffany Drive West Palm Beach, FL 33407 (561) 848-7200 http://*** https://***/contact-us

melia B Ptu
map-marker Lawton, Oklahoma

Poor service

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Terrible customer service and when addressed I was completely disrespected. I will never go back to that store!!!
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Pros:
  • Some good bargins
Cons:
  • Terrible customer service

Preferred solution: Let the company propose a solution

User's recommendation: Don't go to the Lee store

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill Industries of Southwest Oklahoma & North Texas, Inc. 1210 Summit Avenue Lawton, OK 73501 (580) 355-2163 http://*** https://***/contact.php

Anonymous
map-marker Murchison, Texas

Customer service issue in the store at time of purchase

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I shop in the Palestine, TX Goodwill. I have been going there for over 15 years.

I donate all the time. I spent an hour looking for a pair of slacks and found what I wanted. The tag fell off in the dressing room. They would not sell me the slacks stating it was company policy not to do so.

I offered to pay triple the cost and still would not sell to me. I want to know the logic of that policy. I asked for it to be priced by someone in the back and they wouldn't. I had the tag in my hand and was buying three other similar pair.

Please tell me why this is such a big deal when I had a basket full of garments AND offered to pay WAY more for those slacks! I will not return to your store and will pass this stupid policy information along to others I know that shop Goodwill. There was a pricing person on staff that day and I live out of town.

Another customer said they called corporate and said they can return an item to the racks within 15 minutes. Thank you for your quick response....butterbean1214@***.com.

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User's recommendation: Check that all tags are securely on the clothes, or don't shop there at all.

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated. Goodwill Industries of East Texas, Inc.

409 W. Locust Tyler, TX 75702 (903) 593-8438 http://***

Miquela R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boulder, Colorado

Complaints

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I am very disgruntled and upset at the harassment that was displayed by your employees. I am a regular shopper with your franchise as I believe it is an amazing store but time and time again due to the color of my skin I have been followed and stalked by your employees while I always buy what I have in my hands each time.

I feel very racially profiled and It saddens me to say I will no longer be shopping with your store. I formally file this complaint in hopes of not to have a future customer feel as violated and discriminated as I do. I am disgusted with the racial profiling exhibited by your employees and will be leaving a review where I am able to. It's unfortunate but I will not stand by idly while my freedoms are taken from me.

This incident has taken place at the goodwill in boulder Colorado 80301. Please address your employees as in 2022 racial profiling is not necessary and I will be filing with law enforcement in regards to a hate crime

Sincerely, Miquela Romero

Here is my contact information if chosen to correspond

miquelasanchez28@***.com

(575) 425-****

6640 kalua rd 80301

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Cons:
  • Racist employees

Preferred solution: Apology

User's recommendation: Do not shop at the boulder colorado location racists live there

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill of Colorado 1460 Garden of the Gods Road Colorado Springs, CO 80907 (719) 635-4483 http://*** https://***/about-us/contact-us/

Anonymous
map-marker Houston, Texas

Complaining

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The manger is very rude and disrespectful I was talking to him he left me and walk away and he is a raises
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User's recommendation: We don't need rude employee

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill Industries of Houston 1140 West Loop North Houston, TX 77055 (713) 692-6221 http://*** https://***/contact-us/

Anonymous
map-marker Cypress, Texas

Personal

I didnt call because Im mad I called because my dad has went through the interview process and has had his background check done. Now for some reason his Bos cant seem to get corporate to fix an issue. My dad has been waiting over a month for corporate to fix the issue.
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1 comment
Goodwill-Industries-Intl

It would be best for you to contact your local Goodwill Headquarters, please enter the store's address and/or zip code into the following link: https://***/locator/. You can then access their website to get more information as well as the correct contacts to help you with your request.

Make sure to not give out any sensitive information over email. Goodwill Industries of Houston 1140 West Loop North Houston, TX 77055 (713) 692-6221 http://*** https://***/contact-us/

Anonymous
map-marker Gray, Georgia

It’s hard to find any contact info

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If they double charge you, be prepared to jump through hoops to get YOUR money back. Ridiculous. I wont be shopping here again.
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1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill Industries of Middle Georgia and The CSRA 5171 Eisenhower Parkway Macon, GA 31206 (478) 475-9995 http://***/

Caroline C Tra
map-marker Coon Rapids, Minnesota

Poor service

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I had to return 2 broken toys I bought. One toy did not have the tag on it.

I dont know why it didnt but they wouldnt give me my money back even though I had the receipt. They said they had no way of telling by the receipt. I said your going to keep my money? They said yes.

No tags, no money back. I said then let me talk to the manager. Manager came and said the same thing. He was just a kid and he didnt care at all!

Then I said Then you need to get a better system for your receipts. I told him your stealing from me and I wont ever shop here again. The cashiers said they dont care.

I kept saying how wrong it was for Goodwill to have a Policy that takes from their customers. I will NEVER step into another Goodwill in my life!

View full review
Loss:
$5
Cons:
  • Unprofessional

Preferred solution: Full refund

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill-Easter Seals Minnesota 553 Fairview Avenue North Saint Paul, MN 55104 (651) 379-5800 http://*** https://***/contact-us

Richard G Jfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chattanooga, Tennessee

I need my W-2 form

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I'm a former employee of Goodwill located at 1966 Northpoint Blvd, Hixson, TN 37343 and I need my W-2 form would y'all send it to me???
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Cons:
  • Management is poor

Preferred solution: W-2

1 comment
Goodwill-Industries-Intl

It would be best for you to contact the HR Department at your local Goodwill Headquarters. We have provided the contact information for your local Corporate Headquarters below.

Make sure to not give out any sensitive information over email. Goodwill Industries of the Greater Chattanooga Area 3500 Dodds Avenue Chattanooga, TN 37407 (423) 629-2501 http://***

Anonymous
map-marker North Myrtle Beach, South Carolina

Prices

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Prices are to high you can go to the store and buy products for new cheaper or same price as what good will sells it for. I use to like going to goodwill but now I have noticed that they are selling used stuff like candles that have been used for $2.99 why something like that should be in the trash can
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Pros:
  • Friendly employees
Cons:
  • To pricey
1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Palmetto Goodwill 2150 Eagle Drive, Building 100 North Charleston, SC 29406 (843) 566-0072 https://***

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