Basya Hjc
map-marker Charlotte, North Carolina

Valuables put in drop off by mistake

Turned in shoes at Bryant Farms drop-off - by mistake put my good every shoes in with other pairs yesterday(13th) @ 4PM
View full review
1 comment
Goodwill-Industries-Intl

Thank you for your message. We are sorry to hear about your accidental donation.

Goodwill is a network of over 150 nonprofit member organizations that independently operate more than 3,300 Goodwill stores across the nation.

We encourage you to connect with your local headquarters or the donation center where the item was dropped off directly about any accidental donations. Goodwill Industries of the Southern Piedmont 5301 Wilkinson Boulevard Charlotte, NC 28208 (704) 372-3434 http://***

Shanyl B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Owings Mills, Maryland

Customer service complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Staff was very rude would not let me speak to a manager. I called to speak to one and I kept getting hung up on
View full review

Preferred solution: Price reduction

1 comment
Goodwill-Industries-Intl

Thank you for reaching out with your concerns. We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue.

To find your nearest local Goodwill location, please enter your address and/or zip code into the following link: https://***/locator/. If you still need further help, send us your zip code and we will get you pointed in the right direction.

Lia M Hld
map-marker Fort Myers, Florida

I most rudest person I have evermet in my life.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The assistant manager was not only rude to me. She was rude to everyone including her staff. Yelled at a staff member in front of everyone. Belittled her then went to her office. I asked a question and she looked at me and *** no. The last timeI was there she stared at me and followedme around the store. My friend said. Oh she thinks you are from Naples, FL.
View full review

Preferred solution: For her to leave. So I can shop there.

User's recommendation: Do notgo there unless you want to have the worst time.

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated. Goodwill Industries of Southwest Florida, Inc.

5100 Tice St. Fort Myers, FL 33905 (239) 995-2106 http://***

Reiss Rpw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

No pay check

I did not receive my pay check in mail should of gotten it yesterday like everyone eles I did not I need my check I no longer work there I should of gotten paid with everyone eles
View full review
1 comment
Goodwill-Industries-Intl

Thank you for reaching out! It would be best for you to contact your local Goodwill Headquarters, please enter the store's address and/or zip code into the following link: https://***/locator/.

You can then access their website to get more information as well as the correct contacts to help you with your request. Make sure to not give out any sensitive information over email.

Danielle H Cpc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Complaint about employees

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was in the store shopping when I had to use the restroom and I needed to use it urgently... I found an employee and I asked her if I could use the restroom, she was taking me to the restroom so I could utalize it when another employee approached her and said "I'm going to have her(talking about me) leave because she was JUST in the jeans department where she tossed the jeans everywhere." This was so untrue it's crazy that she said that because while I was looking thru the jeans I was hanging up the jeans that other people had dropped on the floor and just walked away from.

I had every intention on spending at LEAST $200 that evening before I was RUDELY and for NO REASON told to leave. This was EXTREMELY HUMILIATING AND EMBARRASSING TO ME.

View full review
Pros:
  • Nice things
  • Good product
  • Cheap
Cons:
  • Rude employees

Preferred solution: Apology AND some sort of incentive to come back to Goodwill and be a return customer (i.e. gift certificate of some sort)

User's recommendation: DON'T JUDGE A BOOK BY IT'S COVER!!!

2 comments
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill Industries of The Columbia Willamette 1943 S.E. Sixth Avenue Portland, OR 97214-4508 (503) 238-6100 http://***

Guest

I would have requested they check their cameras to see that you did not throw jeans around.

View more comments (1)
Franklin E Geb

I have a complaint

The service was very bad the lady act like she didn't want to serve me because of me being black. She didn't want to touch my product or even hand them to me. I felt embarrassed and ashamed. Because she felt that she could do this to me and nothing will happen. I am I am in Tennessee at the Gallatin Goodwill. Sumner county I couldn't believe it was happening but it did I am so upset that I had to do something
View full review

Preferred solution: I feel like if she treats me this way how how does she treat others like me. I think that she need to be somewheres else besides the register

User's recommendation: I do know that we help elderly people but we have to ask him to act like this century

1 comment
Goodwill-Industries-Intl

Thank you for reaching out with your concerns. We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue.

To find your nearest local Goodwill location, please enter your address and/or zip code into the following link: https://***/locator/. If you still need further help, send us your zip code and we will get you pointed in the right direction.

Karen H Hll

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

My shopgoodwill acount was disabled

I'm not sure but it's starting to be more like a scam to me. After they deactivated my account for whatever bs they came up with. They never responded to my email when I challenged the bs they said. I than had my daughter created an account none of my information was used I wanted to try and rebid on all the items I wasted my time on bidding for.f iThe same thing happened her account became inactive. The site seems to be a waste of people time and energy. I m done
View full review

User's recommendation: You of have the time to waste on bidding and watching for things you won't be able to pay for after winning. Then by all means go ahead

1 comment
Goodwill-Industries-Intl

The shopgoodwill.com site is owned and operated by Goodwill Industries of Orange County (www.ocgoodwill.org/) for the benefit of the public and local Goodwill organizations across the U.S. and Canada.

For assistance with your issue, please visit the shopgoodwill.com Help Center at www.shopgoodwill.com/Help or contact support@shopgoodwill.com. Please note that their customer support is provided through email only.

Customer Service Hours: Mon-Fri, 8am-4pm PT. When contacting Customer Service please be sure to include your Username, Item/Order number, or any other useful information.

Richard S Qgv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint satisfied with company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Refund was awarded! Company has agreed with my description of events. But, they considered this a customer service, not a problem with their description errors. This was a non-working piece of motorized plastic, not a working vacuum cleaner.
View full review
Loss:
$28
Pros:
  • Most items are ok
Cons:
  • Customer service is not live

Preferred solution: Full refund

User's recommendation: Don't give up on your idea about what is fair!

1 comment
Goodwill-Industries-Intl

Thank you for reaching out with your concerns. We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue.

To find your nearest local Goodwill location, please enter your address and/or zip code into the following link: https://***/locator/. If you still need further help, send us your zip code and we will get you pointed in the right direction.

Kollin W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Benson, Arizona

I can’t go through with a bid I made on your online shop

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I placed a bid and I didnt read Discription but I cant go through with it so I really need to cancel it so thank you.

View full review
1 comment
Goodwill-Industries-Intl

It sounds like you're contacting us about the auction site, www.shopgoodwill.com. Through the sale of donated goods, Goodwill works to enhance the dignity and quality of life of individuals and families by helping people reach their full potential through education, skills training and the power of work.

The shopgoodwill.com site is owned and operated by Goodwill Industries of Orange County (www.ocgoodwill.org/) for the benefit of the public and local Goodwill organizations across the U.S. and Canada. For assistance with your issue, please visit the shopgoodwill.com Help Center at www.shopgoodwill.com/Help or contact support@shopgoodwill.com. Please note that their customer support is provided through email only.

Customer Service Hours: Mon-Fri, 8am-4pm PT. When contacting Customer Service please be sure to include your Username, Item/Order number, or any other useful information.

Thy Eht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Cloud, Minnesota

Tax return

Where is my W-2? Im wondering if you have the wrong address? The correct address is 117 3rd Ave., South apartment number eight sock Rapids, MN 56379. Can you please send ASAP
View full review
1 comment
Goodwill-Industries-Intl

Thank you for reaching out! It would be best for you to contact your local Goodwill Headquarters, please enter the store's address and/or zip code into the following link: https://***/locator/.

You can then access their website to get more information as well as the correct contacts to help you with your request. Make sure to not give out any sensitive information over email.

Anonymous
map-marker Washington, District Of Columbia

Bad customer service

This morning I was at the Goodwill in Pasadena. The cashier older lady Marge was VERY RUDE.

She basically told me to shut my kid up because she was conversing with another customer. Needless to say shed already waited on the lady and they were just gossiping, while we waited in line Then another cashier finally comes up after her and i are exchanging words and I request a Mgr. well i felt as though that went on deaf ear bcuz he allowed her to continue to run the frontline as if NOTHING EVER HAPPENED! I CANT FATHOM PPL LIKE HER WORKING FOR A COMMUNITY BASED OPERATION AND BEING ALLOWED TO AT THIS WAY I guess Ill have to drive a little further out to receive decent customer service.

Its a shame that one bad apple can ruin the bunch, because theres a new Mgr there she has these pretty diamonds on her face she really goes above and beyond to make you feel welcomed and appreciated. They need a few more ppl like her and that store would hands down be worthy of 10 stars from where it was a year ago!

View full review

User's recommendation: Shop elsewhere

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill of Greater Washington 1140 3rd Street, NE Washington, DC 20002 (202) 636-4225 http://***/

Anonymous
map-marker Kent, Washington

You suck! Insulted by you! Donate regularly ! You are not a target! Shame on you!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cant even call a person??? You are now a scam! Wont ever donate again! Insulted by your retail registers! And eBay esc website! Will never donate again! Habitats for humanity puts you to shame!
View full review
1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill of the Olympics and Rainier Region 714 South 27th Street Tacoma, WA 98409-8193 (253) 573-6500 http://***

Abby B Uam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Zero because they suck

I went and I bought clothes from Goodwill and the lady told me I could take the tags off and try them on. I just need to bring the tag in the receipt that I had belt but they refused to take them back even though they lied to me about it.
View full review

User's recommendation: One don’t shop at Goodwill to keep the tags on no matter what

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill of Central and Southern Indiana, Inc. 1635 West Michigan Street Indianapolis, IN 46222 (317) 524-4313 http://***

Siren Marina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

I was cussed out and told to get the *** out of the store

cussed out by manager. i was told it was my fault that they dont keep their items in the correct spot and that its impossible for me to get the things i picked out for the clearance price...even tho i spent over an hour looking for things i could afford and that would fit then in front of a large crowd the manager told me i was holding up her *** line and to get the *** out
View full review
1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill Industries of the Southern Piedmont 5301 Wilkinson Boulevard Charlotte, NC 28208 (704) 372-3434 http://***

Xiaobo Z Yfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johns Creek, Georgia

No fitting room is open ,

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No fitting rooms is open at goodwill, So need to buy and try it on and home. If it does not fit, bring chit back only for store credit. No return even within 7 days. This is very inconvenient. What is the reason why the fitting rooms are still closed?
View full review
Loss:
$20
Pros:
  • Can find a bargain on occasion
Cons:
  • No fitting rooms

Preferred solution: Full refund

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill of North Georgia 2201 Lawrenceville Highway Decatur, GA 30033 (404) 420-9900 http://***/

  • 1
  • ...
  • 41
  • 42
  • 43
  • 44
  • 45
  • ...
  • 121