Goodwill
Reviews and Complaints
Valuables put in drop off by mistake
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Verified Reviewer | Owings Mills, MarylandCustomer service complaint
Preferred solution: Price reduction
I most rudest person I have evermet in my life.
Preferred solution: For her to leave. So I can shop there.
User's recommendation: Do notgo there unless you want to have the worst time.
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Verified Reviewer | New York, New YorkNo pay check
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Verified Reviewer | Portland, OregonComplaint about employees
I was in the store shopping when I had to use the restroom and I needed to use it urgently... I found an employee and I asked her if I could use the restroom, she was taking me to the restroom so I could utalize it when another employee approached her and said "I'm going to have her(talking about me) leave because she was JUST in the jeans department where she tossed the jeans everywhere." This was so untrue it's crazy that she said that because while I was looking thru the jeans I was hanging up the jeans that other people had dropped on the floor and just walked away from.
I had every intention on spending at LEAST $200 that evening before I was RUDELY and for NO REASON told to leave. This was EXTREMELY HUMILIATING AND EMBARRASSING TO ME.
- Nice things
- Good product
- Cheap
- Rude employees
Preferred solution: Apology AND some sort of incentive to come back to Goodwill and be a return customer (i.e. gift certificate of some sort)
User's recommendation: DON'T JUDGE A BOOK BY IT'S COVER!!!
I have a complaint
Preferred solution: I feel like if she treats me this way how how does she treat others like me. I think that she need to be somewheres else besides the register
User's recommendation: I do know that we help elderly people but we have to ask him to act like this century
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaMy shopgoodwill acount was disabled
User's recommendation: You of have the time to waste on bidding and watching for things you won't be able to pay for after winning. Then by all means go ahead
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Verified ReviewerComplaint satisfied with company
- Most items are ok
- Customer service is not live
Preferred solution: Full refund
User's recommendation: Don't give up on your idea about what is fair!
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Verified Reviewer | Benson, ArizonaI can’t go through with a bid I made on your online shop
I placed a bid and I didnt read Discription but I cant go through with it so I really need to cancel it so thank you.
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Verified Reviewer | Saint Cloud, MinnesotaTax return
Bad customer service
This morning I was at the Goodwill in Pasadena. The cashier older lady Marge was VERY RUDE.
She basically told me to shut my kid up because she was conversing with another customer. Needless to say shed already waited on the lady and they were just gossiping, while we waited in line Then another cashier finally comes up after her and i are exchanging words and I request a Mgr. well i felt as though that went on deaf ear bcuz he allowed her to continue to run the frontline as if NOTHING EVER HAPPENED! I CANT FATHOM PPL LIKE HER WORKING FOR A COMMUNITY BASED OPERATION AND BEING ALLOWED TO AT THIS WAY I guess Ill have to drive a little further out to receive decent customer service.
Its a shame that one bad apple can ruin the bunch, because theres a new Mgr there she has these pretty diamonds on her face she really goes above and beyond to make you feel welcomed and appreciated. They need a few more ppl like her and that store would hands down be worthy of 10 stars from where it was a year ago!
User's recommendation: Shop elsewhere
You suck! Insulted by you! Donate regularly ! You are not a target! Shame on you!
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Verified Reviewer | Indianapolis, IndianaZero because they suck
User's recommendation: One don’t shop at Goodwill to keep the tags on no matter what
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Verified Reviewer | Charlotte, North CarolinaI was cussed out and told to get the *** out of the store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Johns Creek, GeorgiaNo fitting room is open ,
- Can find a bargain on occasion
- No fitting rooms
Preferred solution: Full refund
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Thank you for your message. We are sorry to hear about your accidental donation.
Goodwill is a network of over 150 nonprofit member organizations that independently operate more than 3,300 Goodwill stores across the nation.
We encourage you to connect with your local headquarters or the donation center where the item was dropped off directly about any accidental donations. Goodwill Industries of the Southern Piedmont 5301 Wilkinson Boulevard Charlotte, NC 28208 (704) 372-3434 http://***