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2.0 Based on 85 reviews
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I worked in corporate. New CEO, first priority to expand marketing about doing good in the community for the "disabled". Next discontinued skills training for disabled (janitorial, cooking, ...). Open more retail stores (all are brand new buildings and prime real estate, nothing refurbished) and screen all donated items to be put on the Internet for bidding rather than filtering back into the community that carries them. Then CEO gets raise and... Read more

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I went to the Harrisonburg,Va Goodwill to buy my kids clothes for school because our family is on a fixed income,this cashier named River was watching me and my kids like we were trash and to top it off she handled our merchandise like it was trash just slinging it into bags and rudely stated that ah I have to charge you extra for the boots that my teen daughter wanted signs on shoes clearly stated $3.00 dollars,but I think she was wanting the... Read more

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There is something wrong when a tee shirt is 3 dollars. I have shopped Goodwill for 30 years...used to because I had to when my children were little. Now I do it because I want to. However, I am displeased with the way its changed. I visited Boonville Indiana goodwill recently and the clerk was very rude! Received wrong change back from Evansville goodwill and didnt notice it till later. I called to let them know to check the end of day balance... Read more

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I went to the store in Mesa. McKellips and Mesa Dr. Was purchasing a pair of swim shorts that I was going to use for 1 day down the river and noticed that the shorts had a huge hole in them and I asked the cashier if these would still be full price. She was very nice but her supervisor Spring was incredibly rude and condescending about 2 dollars. People like her should not be in management positions. She made me never want to go to this goodwill... Read more

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If you have ever tried to return an item within 7 days with tag attached and receipt and been denied, please contact me. I'm trying to organize a consumer protection class action lawsuit against Seattle Goodwill for deceiving consumers with their return policy.It doesn't matter if the tag is bent, crooked, in an odd place, it just has to be attached according to their return policy. They do not have the legal right to deny a consumer a returned... Read more

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Even though YELP still says they are non profit, they have been FOR profit for several years. Racks and shelves and cases full of overpriced NEW merchandise. It's like an overpriced dollar store.Today I was at the store on 6th Ave in Tacoma. No used jewelry except for a gallon bag that was marked $39.99!!! Otherwise, ALL of the jewelry was NEW!!!! I was at another store last week & they had clear boxes of jewelry marked $9.99 to $19.99. No used... Read more

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Safety. !!!! Today while Goodwill staff got stuffs down from the shelf, the 10 lbs metal weight lifting fell on my 8 years old son shoulder . I understand Goodwill believes their customers are from low income family, but their safety is still a MUST, and Priority. Imagine if that 10lbs metal weight lifting fell on you or your love one, how do you feel. Please Goodwill. I beg you to put more care to your Customers, and make your stores more... Read more

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I just went to the goodwill missouri city tx and it eas horrible. No a/c and we had to eait in line for 30 mins even thought there was another employee counting change that could have helped. Then I asked for a discount on a shirt that was damaged (I was going to use it for the pool) the manager on the next register said to take a dollar off. Out of no where comes Jackie and yells there is no discount. After she had helped another customer... Read more

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I have been going to goodwill for a few years now and lately they have way overpriced their merchandise. Everytime I go in to look for something all I find are high priced items. For example I went in the other day and saw a dresser priced at $100.. Are you kidding me?? This dresser was missing a drawer, another drawer was broken, the back was falling off, and the top was extremely chipped up. Why do you expect people to pay this much money for... Read more

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I BOUGHT A REMOTE CONTROL WITH NO TICKET ON IT (7/9/2016. I ASKED THE SUPERVISOR IF IT WAS OK FOR ME TO GET A REFUND,IF I WAS NOT SATISFIED. AND SHE SAID YES,YOU WILL GET A REFUND. THERE WAS AN EMPLOYEE BEHIND BY THE NAME OF CATE.SHE OBSERVED WHAT WAS GOING ON WITH THE TRANSACTION. OK,SO I LEFT THE STORE. THIS WILL SHOCK YOU AS I'AM GOING TO EXPLAIN IN DETAIL ON 7/11/2016. SO I COME IN WITH THE CONTROLLER,KNOWING THAT IT DOES NOT WORK. I SPOKE... Read more

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