Goodwill Complaints and Reviews

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Goodwill
Main address: 15810 Indianola Drive 20855 Rockville MD
(800) 741-0186, , contactus@goodwill.org
  • 110+5 mobile complaints
  • $3.3K claimed losses
  • $28 average
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I got a toy and it had a blue tag and no other amount on it. it should of been $1 unless other wise priced. I got to the register and the lady told me it was $2 because it was a large toy. the sign does not say that! It says $1 unless other price. They should honor that. Period!

  • Jul 15
  • Supermarkets and Malls
  • Washington, District Of Columbia
  • Donation Reject
  • 1
  • 6

I waited two weeks to give a donation to Goodwill which meant I had to al these items in my house waiting for their pick up. Because a couch I was going to donate had a couple of scratches on it from the cat they refused to pick up any of my items - which were mostly bags of barely used dress clothes, shoes and purses. When I called to ask what happened I was basically told too bad. I will... Read more

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  • Jul 14
  • Supermarkets and Malls
  • San Jose, California
  • Unprofessional Realtors
  • 1
  • 11

I am an avid Goodwill shopper and shop at this location 2-3 times a week searching for items that I can repurpose for my Art Business because I am an Artist. I spend at least up to $100/week at this location I have bit my tongue for a while now as I have had several words with this Manager of this location. This Manager is VERY Rude to Customers. I have witnessed him go into the Men's Bathroom... Read more

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  • Jul 08
  • Footwear and Clothing
  • Archdale, North Carolina
  • Clothing Returns
  • 1
  • 8

We've all watched prices get higher and higher on items donated to them and now I can't return/get store credit for $20 worth of dresses that do not fit? Dresses I bought three days ago cannot be returned for store credit? No problem, I have a serious Goodwill addiction that needs to be broken anyway. Please note all four dresses were new with tags. Yes, you read that correctly, these dresses... Read more

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  • Jun 29
  • Shopping
  • Columbus, Ohio
  • Unprofessional Management
  • 14

I was in the Zanesville store and the manager accused me of something that was not true. When I tried to talk she made me leave the store. She made my wife take everything out of the car and put it in boxes, some things wont fit in boxes. While I am at it why would the top man at this store be selling a bag of gold to the local jeweler? FISHY a a a a a a a a a a a a a as a a a asd asd a a a a a... Read more

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In the 7812 lake june rd in Dallas,tx. They don't respect the price list they sell the things higher than the other stores the sell shoes kids at adults prices and when they are putting the staff on the shelves the employees that are not in duty came and while they are putting if they like the items they put them on their cart. The sell beanie babies at 1.99 when in other goodwill stores sell the...

I am blessed I am able to go goodwill in various locations, but I dont like the one in goldsboro at all....

  • Jun 18
  • Shopping
  • Oberlin, Ohio
  • Charity
  • 1
  • 27

We had a real nice lot of items and the goodwill staff are to lazy to even take it in , the man didnt even look at what we had he just said no there was lots of items there i will add some photos to show , this is the last time i donate i took my time to pick the best items i could to take them to the charity store Goodwill and just got told no cant take this he cast his eyes over the truck and... Read more

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  • Jun 12
  • Supermarkets and Malls
  • Goodwill Sales
  • 1
  • 15

I hate goodwill! Eveything is given to Goodwill but they drain you for money. Some items you can get an item brand new for a $1 more. A shirt we GIVE Goodwill sales for $3.75. Why? If the shirt is a name brand it cost more. How is this helping people? You are saying that only the less fortuned people cant even afford it in goodwill. Only the ones that can afford it in the stores brand new can buy... Read more

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  • May 29
  • Customer Service
  • Jonesville, North Carolina
  • Entertainment Center
  • 33

My boyfriend and I always do(did) the Goodwill thing on Sundays after church.Last week we went in and noticed that an entertainment center I had been watching had lowered its price to $50 from $100. We went to the register and I purchased the entertainment center(my half of coupon in my hand). We were not sure if my 52" TV would fit so we asked about a refund if TV didnt fit, we were told sure as... Read more

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